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SERVICENOW PLATFORM TO LAUNCH ON GOOGLE CLOUD MARKETPLACE AND GOOGLE DISTRIBUTED CLOUD
ServiceNow and Google Cloud have announced a major expansion of their partnership to maximise the value of Generative AI across every layer of the enterprise technology stack . ServiceNow will bring its Now Platform and full suite of workflows to customers on Google Cloud Marketplace and also make its Customer Relationship Management , CRM , IT Service Management , ITSM , and Security Incident Response , SIR solutions available on Google Distributed Cloud , GDC .
The companies share a vision for transforming enterprise work with Generative AI . Making the ServiceNow platform and workflows across IT , CRM , and HR available on Google Cloud will allow ServiceNow to bring AI enhanced experiences to millions of new and existing users .
New end to end integrations will enable ServiceNow customers to use BigQuery to connect their enterprise data to AI ; extend these AI powered insights to Google Workspace , where users can do things like easily access ServiceNow data directly within Google Sheets and Chat ; build Generative AI applications on top of their data foundation with Vertex AI ; and more .
“ ServiceNow and Google Cloud are fundamentally rethinking the way the enterprise runs ,” said Bill McDermott , Chairman and CEO , ServiceNow . “ Agentic AI is a revolution ! Bringing together the incredible strengths of two of the world ’ s innovators will redefine enterprise technology . We ’ re putting AI to work to
New end to end integrations will enable ServiceNow customers to use BigQuery to connect their enterprise data to AI .
eliminate boundaries in any industry , anywhere in the world .”
“ Businesses are seeking new ways to innovate with Generative AI , optimise important workflows , and improve everyday experiences for customers ,” said Thomas Kurian , CEO , Google Cloud .
“ Through our expanded strategic partnership with ServiceNow , customers will now have the data foundation , development platforms , and foundation models to easily build Generative AI applications that leverage the context and knowledge in ServiceNow – all on top of Google Cloud ’ s AI optimised infrastructure .”
Bringing the Now Platform and ServiceNow ’ s full suite of workflows , including CRM , ITSM , and SIR solutions , to Google Cloud Marketplace will make it easier for businesses to combine their ServiceNow data with Google Cloud ’ s AI , data analytics , and productivity technology .
The Now Platform is a single , unified enterprise grade platform purpose built for AI driven transformation . Because it is built using a single data model and single architecture , the ServiceNow platform can help unite AI agents , data , and workflows to drive exponential productivity across every corner of a business .
ServiceNow will also make its CRM , ITSM , and SIR solutions available on GDC air gapped , addressing the needs of customers in highly regulated industries .
To help businesses better unify critical data , ServiceNow will integrate its Workflow Data Fabric , an advanced data integration and governance layer , with BigQuery . This will provide ServiceNow users with real time , secure access to BigQuery data and enable them to enhance common CRM , ITSM , and SIR solutions , while also adding to AI Agent capabilities .
Customers can turn insights into proactive , operational actions by leveraging BigQuery ’ s analytics to drive real time automation on the Now Platform in areas like customer service and supply chain optimisation . •
Bill McDermott , Chairman and CEO , ServiceNow
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