Balancing vendor relationships and customer-centric innovation in tech solutions
Seelan Nayagam, President, Asia Pacific, Middle East and Africa, DXC Technology
DXC Technology maintains strong relationships with leading tech providers while remaining vendor-agnostic to deliver tailored solutions that align with customer goals. Seelan Nayagam, President, Asia Pacific, Middle East and Africa, DXC Technology, tells us how the company prioritises strategic alignment and co-creation with partners to ensure innovation and scalability for their clients across industries.
hHow does DXC balance being vendor-agnostic while maintaining strong relationships with leading technology providers? For DXC, technology is not the end goal, but a means to build better futures for our customers, colleagues, communities and the environment. This mindset is what enables us to remain vendor-agnostic. We focus first on understanding each customer’ s desired outcomes, then identifying the most effective technology to achieve them. At the same time, we maintain strong, strategic relationships with the world’ s leading technology providers such as AWS, ServiceNow, SAP, Oracle, Dell Technologies and many others.
Through joint business objectives, investments, innovation and co-development with our partners, we enable our customers to harness the power of the technology at scale and transform their businesses.
Our customers can trust that our recommendations are tailored to their needs, not dictated by vendor preferences, while also knowing we have the expertise to deliver the full potential of the technologies we deploy. We also bring differentiated value to our customers through the depth of our global partnerships. This isn’ t just in technology capabilities, but in commercial leverage, industry-specific use cases, and joint innovation frameworks. This global and local scale allows us to reduce the cost and risk of implementing new technologies while accelerating time to value.
We invest significantly in developing skills on our partners’ platforms. For instance, Dynatrace recently named us their Global Partner of the Year, recognising that we bring unparalleled scale and expertise to their ecosystem, with one of the largest investments in Dynatrace talent across the IT industry.
Our Innovation Centres serve as cocreation hubs, where customers, DXC experts, and partners come together to test, validate and scale ideas using real-world
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