NEWS
Cequence Security enhances channel programme to accelerate growth and drive profitability
Cequence Security, a pioneer in application and API security, has officially announced the expansion and
Sydney Weber, Director of Channel Sales, Cequence Security formalisation of its partner programmeme, reinforcing the company’ s commitment to a channel-only business model.
With 74 % of net-new revenue already flowing through partnerships, Cequence stands among the few API Security and Bot Management companies fully committed to a channel-only approach, demonstrating partner dedication in the cybersecurity industry.
As API attacks continue to rise as the primary attack vector against enterprises, Cequence’ s enhanced partner programmeme addresses three critical customer challenges through its trusted ecosystem of security experts.
The programme tackles API security complexity by ensuring specialised partners deliver Cequence’ s Unified API Protection platform, addresses limited in-house expertise by providing customers access to managed services comprised of trusted advisers and turnkey solutions, and eliminates fragmented security approaches by consolidating capabilities into a single unified platform.
“ We are dedicated to a channel strategy that delivers value for all stakeholders, ensuring that vendors, partners and customers can succeed together,” said Sydney Weber, Director of Channel Sales, Cequence Security.“ We are excited to formally launch the Cequence Partner Programme and strengthen our channelonly approach. This programme reflects our commitment to empowering partners with the tools, enablement and incentives they need to lead in application, API and AI security while driving growth for both Cequence and our partners.”
South Western Railway transforms customer support with Route 101
Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed Zendesk Suite Enterprise and SweetHawk SuperSuite with South Western Railway( SWR).
The implementation is transforming customer communications, providing a consistent experience across all channels as demand grows.
SWR operates over 1,500 services daily and employs more than 5,000 staff. Its Customer Contact Department provides support 363 days a year across multiple channels, including phone, email and social media, with some services available 24 / 7. The team handles general enquiries, passenger assistance, refund requests, service feedback and complaints.
Before working with Route 101, SWR used a customer relationship management( CRM) system which had been in place for over a decade. However, with growing customer demand, SWR needed a more modern solution. The team wanted to improve efficiency, simplify case management and create a customisable reporting suite.
Following a full assessment of SWR’ s needs, Route 101 recommended and implemented Zendesk Suite Enterprise and SweetHawk SuperSuite solutions to handle large-scale interactions, support multiple contact channels and offer robust self-service options.
“ We’ re delighted to be working on such a transformational project with SWR,” said Russell Attwood, CEO and Founder of Route 101.“ We’ ve been able to leverage our technical expertise and strong customer support to deliver them a solution that’ s truly tailored to their needs, making a real difference to their business.”
INTELLIGENT TECH CHANNELS 11