FUTURE TECHNOLOGY
high availability, which enhances customer experience and operational effectiveness. These platforms provide real-time monitoring, which enables proactive issue detection and rapid resolution; automated troubleshooting, which optimises system performance and reduces downtime; and security enforcement, which enhances data protection and compliance. Key features include AI-powered analytics, cloud-based infrastructure, and advanced visibility tools.
“ These are all designed to minimise service disruptions, reduce costs, and improve overall service quality, ultimately driving business success,” says Peter Adel, Regional Director, NETSCOUT.
Managed Security Service Providers have become an essential player in the
Peter Adel, Regional Director, NETSCOUT
Ilya Leonov, Regional Director MENA, Positive Technologies cybersecurity landscape, offering scalable, efficient, and expert-driven services to protect organisations from advanced threats. The primary purpose of such platform are to shield businesses from evolving cyber risks by utilising cutting-edge technologies, establishing effective detection and response processes, and maintaining operations with a skilled team.
Impact of Generative AI
“ Generative AI is transforming how Managed Service Providers and Managed Security Service Providers operate by automating security processes, improving threat detection, and increasing efficiency,” says NETSCOUT’ s Adel.
Key benefits include automating manual security tasks, thereby reducing workload and improving operational efficiency; enabling faster and more accurate threat detection, as AI-driven AIOps provides real-time insights that support quicker issue resolution; optimising network performance, as AI continuously analyses and adjusts network parameters to prevent service disruptions; and enhancing scalability, as AIdriven automation allows Managed Service
Providers and MSSPs to efficiently manage an increasing number of clients.
“ With the ongoing shortage of cybersecurity professionals, AI helps
Managed Security Service Providers have become essential players in the cybersecurity landscape, offering expert-driven services.
bridge the skills gap by streamlining workflows, enhancing service reliability, and strengthening customer trust. As a result, managed services become smarter, more responsive, and better equipped to support long-term business growth,” continues NETSCOUT’ s Adel.
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