Generative AI can transform Managed Service Provider and Managed Security Service Provider operations by automating repetitive tasks, accelerating threat detection, and providing insights that optimise incident response. These platforms are improved by Generative AI through automated ticket management and reporting for increased efficiency. Top executives from Acronis, Cloudera, NETSCOUT, Positive Technologies, share their insights.

Pavel Egorikhin, Director Product Marketing, Acronis

Managed Service Provider is a third party that remotely manages a client’ s infrastructure, applications, and operational processes and is another go to market with a vendor’ s channel partner. Managed Service Providers offer proactive monitoring, maintenance, security, and support services, usually subscription-based.

Managed Service Providers help businesses reduce IT complexity, minimise downtime, and reduce operating costs by offering access to advanced know-how and technical advancements. Managed Service Providers can manage a range of services such as cloud infrastructure, backup of data, cyber-protection, and network operations.

“ By outsourcing to a Managed Service Provider, organisations can focus on their core business goals while increasing reliability and scalability of IT systems and having them backed by ongoing support and optimisation,” says Ahmed Tayeh, Partner Manager, Middle East and Turkey, Cloudera.

A Managed Service Provider platform is designed to manage, monitor, and support customers’ IT infrastructure. Essential components typically include Remote Monitoring and Management, Professional Services Automation, and layered security and data protection solutions, backup, cloud storage, disaster recovery.

Open APIs and third-party integrations extend these capabilities by linking with existing Managed Service Provider tools, enabling workflow automation and tailoring services for diverse client environments.“ The unified management console integrates endpoint management, data protection, and threat response, simplifying operations,” says Pavel Egorikhin, Director Product Marketing at Acronis.

A Managed Service Provider enhances network efficiency, improves performance, and strengthens reliability, essential for businesses and government agencies. Such platforms support contact centres by ensuring

Ahmed Tayeh, Partner Manager, Middle East and Turkey, Cloudera

Managed Service Providers offer proactive monitoring, maintenance, security, and support services, usually subscription-based.

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