ENTERPRISE TECHNOLOGY
From the top executive
Channel partners in the region face a rapidly evolving landscape shaped by digital transformation mandates, AI integration, and government-led smart initiatives. Opportunities lie in delivering agile, scalable solutions for sectors like education, logistics, and public services. However, challenges persist around regulatory variability, skills shortages, and navigating procurement complexities, especially in government-led projects.
The shift towards subscription-based and Agentic AI-driven models requires partners to re-evaluate traditional sales approaches and invest in deeper solution design capabilities. Long-term success will depend on strategic alliances, adaptability, and a commitment to co-creating value with both vendors and customers.
Success in today’ s channel environment requires more than operational efficiency, it demands strategic leadership. Top executives must be adept at identifying growth areas such as RPA, AI, and integrated platforms, while forging strong vendor partnerships. Embracing digital tools for data-driven decision-making, nurturing multidisciplinary teams, and maintaining close alignment with evolving customer priorities are essential.
Flexibility, foresight, and a deep understanding of market dynamics underpin effective execution. Those who foster collaborative ecosystems, invest in continual learning, and remain customer-obsessed are best positioned to lead high-performing, future-ready channel organisations.
A successful growth model for channel partners now centres on recurring value delivery through services like Device-as-a-Service, RPA-as-a-Service, and integrated analytics. Channel partners must transition from product sales to lifecycle engagement models, focusing on onboarding, training, automation, and optimisation.
Strategic differentiation comes from vertical specialisation, data insights, and co-innovation with vendors. Hybrid offerings that blend physical devices with AI capabilities, such as Agentic AI systems and smart robotics – are becoming key to sustained relevance.
For long-term growth, channel partners must build trust, deliver measurable outcomes, and structure their services to be modular, scalable, and insight-led.
Personally, there is a strong satisfaction in driving innovation that solves real business problems, from deploying service robots in education to integrating Agentic AI for enterprise agility. The ability to evolve a legacy business into a future-ready, datacentric solutions provider is particularly rewarding.
Ongoing challenges include navigating talent gaps in niche technology domains, and aligning internal change management with the pace of external market shifts. Balancing rapid innovation with the operational discipline needed to scale consistently remains an area of focus.
automation with data-integrated, intelligent IT services. The expansion into RPA, machine learning, and Agentic AI systems offers strong revenue potential, particularly through partnerships with its major vendors and alliance with key vertical software partners that can tailor make solutions.
Subscription-based services like Robot-as-a-Service and enterprise trade-in schemes support this shift.
By embedding AI into business logic and connecting systems such as ERP and customer service platforms, Jacky’ s ensures its solutions deliver real-time responsiveness and operational agility, while maintaining continuity for clients reliant on hardware-led automation.
Opportunities and challenges
Over the next two to three years, Jacky’ s Business Solutions aims to capitalise on the region’ s embrace of intelligent automation and digital integration. The introduction of Agentic AI positions the company at the forefront of autonomous business systems, allowing enterprises to delegate decision-making and operational planning to intelligent agents.
Balancing rapid innovation with the operational discipline needed to scale consistently remains an area of focus.
With strong demand for connected, AIdriven services, Jacky’ s is expanding its data integration capabilities – linking ERP, service platforms, and operational data.
The education and government sectors continue to adopt service robotics and hybrid learning technologies, supported by the RaaS model and mobile ecosystems from Samsung. Jacky’ s is also exploring opportunities in autonomous delivery and integrated robotics, including elevator and building system connectivity.
Challenges include developing AI literacy across client organisations, ensuring ethical AI deployment, and keeping pace with fast-evolving regulatory frameworks. Additionally, talent shortages in areas like machine learning, cybersecurity, and process automation require continuous investment in workforce development.
INTELLIGENT TECH CHANNELS 21