ENTERPRISE TECHNOLOGY
Product features
The key features of ADSelfService Plus are Password Synchronizer and SSO ; MFA for Machine , VPN logons and OWA logons ; Password Reset and Unlock Account ; Password Expiry Notifier ; Password Policy Enforcer ; and Conditional Access Policy .
With ADSelfService Plus , IT administrators can create stringent password policies for Active Directory and cloud apps . They can use advanced authentication techniques including biometrics and YubiKey . They can enforce two-factor authentication for Active Directory endpoint , VPN and application logins . They have automatic access control decisions for the IT environment using conditional access . They can ensure
Technology Solutions faced a pressing need to fulfil rigorous compliance requirements , which mandated features such as password expiration and user self-service capabilities .
improved ROI and compliance with HIPAA , CJIS , NIST , and PCI DSS .
On the other hand users can perform password reset , account unlock for Active Directory and cloud accounts . They can perform a directory self-update of their personal details . Use one identity via single sign-on and real-time password sync . Reset passwords from Windows , macOS , and Linux login screens . Access their endpoint , selfservice features and applications securely through multi-factor authentication .
Implementation support
Implementing ADSelfService Plus was a straightforward process , thanks to robust
deployment support from ManageEngine . The results were immediate and impactful and Technology Solutions can now focus on high-value activities .
“ While doing the demo , the support was excellent . Whenever I reached out via chat , the team quickly jumped on a screen share , provided friendly and accurate answers , and gave us confidence in the product ,” said Sarwar .
Technology Solutions also praised ManageEngine ’ s webinars . “ One of the things I like about ManageEngine is its webinars . They are short , focused , and very useful . What is great is that they are not just about selling the products ; they focus on broader technology trends and knowledge . That is something unique and really valuable ,” said Sarwar .
Cost-effectiveness also played a significant role , as ManageEngine ’ s pricing was more competitive when compared to other solutions with similar functionalities . Exceptional support further reinforced the company ’ s decision , and during the evaluation phase , ManageEngine ’ s technical support stood out .
Post implementation benefits
Technology Solutions says its journey with ManageEngine shows the value of simple , cost-effective , and wellsupported IT solutions . Over 50 % of account management tasks , such as password resets and account unlocks , were eliminated . End users could now manage these tasks independently , significantly reducing the volume of support calls .
This meant that Technology Solution ’ s IT team could allocate resources to higher-value activities rather than routine support tasks . Following the success of the initial deployment , Technology Solutions rolled out ADSelfService Plus to multiple clients .
“ As an MSP , our job is to solve problems quickly and effectively . When issues arise , we need support that is both responsive and knowledgeable . That level of responsiveness was a key factor in choosing ManageEngine , and it is why we continue to work with them today – the support has consistently been outstanding ,” said Sawar .
By implementing ADSelfService Plus , Technology Solutions was able to not only navigate the increasingly complicated landscape of compliance requirements but also achieved significant operational efficiencies , positioning itself as a more effective and responsive MSP .
Encouraged by the success of ADSelfService Plus , Technology Solutions has started exploring additional solutions from ManageEngine .
“ I would say , without hesitation , that our experience with ManageEngine has been excellent ,” said Sawar . •
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