ENTERPRISE TECHNOLOGY
Managing workloads around compliance management
With a focus on streamlining operations and enhancing efficiency , Australia based Technology Solutions turned to ManageEngine to address client compliance challenges . The results were transformative , reducing managed services workload by more than 50 % and enabling a more seamless IT management experience . By Bill Tanner .
Shabaz Sarwar , Services Manager , Technology Solutions
Technology Solutions is a managed services provider based in Melbourne , Australia . The company is a comprehensive provider of managed services , infrastructure and software solutions tailored to meet the diverse business requirements of its clients across the country .
Technology Solutions was established in 1996 to provide information technology solutions for small to medium-sized businesses . As a technology-intensive company , Technology Solutions offers a wide array of services , including infrastructure consultancy , on- and off-site support , custom software and web development , software and web application testing , and enterprise architecture consulting .
The company ’ s solutions span integrated business systems , system applications , product development and communication and network management , addressing the evolving needs of modern businesses with state-of-the-art technologies .
Pain points of password management
With cybersecurity at the top of mind for many organisations , Technology Solutions faced a pressing need to fulfil each client ’ s rigorous compliance requirements , which mandated features such as password expiration and user self-service capabilities . The existing processes were labourintensive and prone to user error , requiring IT staff to manually manage password resets and account unlocks . For IT teams , although these tasks were necessary , they were also mundane and took valuable time away from other projects .
To meet these demands while minimising operational strain , Technology Solutions began evaluating potential solutions , exploring how automated tools could help .
Identification and selection of solution
After exploring various options , Technology Solutions selected ManageEngine ’ s selfservice solution , ADSelfService Plus .
According to Shabaz Sarwar , Services Manager at Technology Solutions , the decision was based on several key factors . The solution ’ s ease of use was a standout benefit .
“ When we analysed the ADSelfService Plus solution from ManageEngine , we found it simple and easy to use . It does exactly what we need without unnecessary complexity ,” said Sarwar .
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