INDUSTRY VIEW
OUTSOURCING FACILITIES MANAGEMENT BASED ON PERFORMANCE
RENAUD CAPRIS , CEO ENOVA
The decision to outsource facility management is not just about cost savings and is also about choosing a partner that can deliver value across multiple dimensions . A performance-based business model , integrated energy performance solutions , and innovative technologies are key factors in achieving measurable outcomes , sustainability , and operational excellence says Renaud Capris at Enova .
Traditional facility management models rely on manpower-driven approaches that focus on resources rather than outcomes . In contrast , a performancebased model prioritises measurable results aligned with clients ’ strategic objectives . For example , service delivery is tied to key performance indicators , KPIs such as operational efficiency , energy savings , and asset uptime .
This ensures businesses achieve tangible results rather than simply paying for services .
Accountability is at the core of this approach . By emphasising proactive risk mitigation and continuous improvement , the facility management service provider can guarantee higher operational reliability . If the service provider offers a smart monitoring centre , this could enable real-time data collection and analysis to further optimise service delivery , ensuring predictable performance and reducing operational risks .
Businesses gain peace of mind knowing their facilities are managed with precision and expertise .
Energy and sustainability
With sustainability , a critical factor in today ’ s business landscape , particularly in the Middle East , it is important to integrate energy performance solutions into facility management . Energy Performance Contracts , guarantee energy savings , helping clients achieve ambitious environmental , social , and governance , ESG goals while cutting costs .
At the heart of this integrated approach are smart monitoring centres , which could combine IoT sensors , AI-powered analytics , and automation to enable real-time monitoring , with continuous tracking of facility performance to identify inefficiencies .
Smart monitoring centres could also enable predictive maintenance , addressing potential issues before they escalate , reducing downtime and prolonging asset lifecycles , as well as operational insights in the form of actionable data that drives energy optimisation , which could result in up to 30 % savings on energy and operational costs .
By embedding renewable energy solutions and other initiatives , such as indoor air quality enhancement , facility management providers can ensure that their services deliver operational excellence while aligning with long-term sustainability objectives .
Outsourcing
In today ’ s fast-paced and competitive business environment , organisations are under constant pressure to optimise their operations , reduce costs , and innovate . When it comes to facilities management , private and public sector entities can tick all these boxes by selecting an outsourcing solution , giving them the ability to
By emphasising proactive risk mitigation and continuous improvement , the facility management provider can guarantee higher operational reliability .
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