Intelligent Tech Channels Issue 81 | Page 17

INDUSTRY VIEW
Low-code , no-code solutions address budget and talent challenges with high-speed application delivery and rapid customisation , reducing development time by up to 90 %. These platforms empower non-technical users to create content , websites , and landing pages without IT support , using simple drag and drop tools .
Users can add structured content like news , blogs , knowledge base articles , and events . More components mean greater flexibility , with features such as announcements , forms , blogs , and search , enhancing overall capabilities .
Self-service allows citizens and businesses to complete transactions digitally , replacing paper or in-person processes . In
advanced digital environments , users look for effective self-service tools that feature advanced search capabilities , forms , workflows , responsive displays , and omnichannel user-friendly- experiences .
For many customers , using a company ’ s website for support is preferred over social media , SMS , or live chat . Providing accurate information through accessible and clear processes enhances operational efficiency . This approach can yield short-term benefits , such as cost savings and increased productivity , by reducing the volume of calls and appointments in the different citizen , resident service centres .
Public sector personalisation is advancing rapidly , delivering tailored digital experiences across user segments , making platforms more relevant and supporting growth . Personalised experiences cater to each user segment , ensuring that information is relevant and consistent .
Citizens , residents receive specific service announcements , government officials see relevant applications , and visitors , tourists get suggested content based on their interests . Learning from and adapting to user behaviour and feedback is especially valuable in today ’ s digital landscape .
Integration is crucial to breaking down silos in the public sector . Connecting modern and legacy systems ensures optimal user experiences and enhances efficiency . Globally , 80 % of government
A fully integrated IT environment enables modern experiences on top of legacy technology , enhancing efficiency and user satisfaction .
IT spending is on operating and maintaining legacy systems , which cannot be replaced overnight . Connecting modern and legacy systems is key where data is fragmented .
With extensive and deep integrations , governments can offer seamless experiences , increasing the use of government services . A fully integrated IT environment enables modern experiences on top of legacy technology , enhancing efficiency and user satisfaction .
Personalised experiences are high priority for the public sector to lower costs and elevate citizen experiences . Robust analytic platforms provide comprehensive insights and tailor experiences , ensuring continuous improvement in services , meeting high expectations of citizens and residents alike .
Success hinges on partnering with technology providers who enhance the dayto-day life of citizens , residents , tourists , and businesses while leveraging legacy systems and expertise . •
Self-service allows citizens and businesses to complete transactions digitally , replacing paper or inperson processes .
INTELLIGENT TECH CHANNELS 17