It starts with the vendor conducting rigorous QA in test environments that are as representative of customer environments as possible .
James Maude , BeyondTrust
environments that are as representative of customer environments as possible . Then , having a phased deployment process , gradually rolling out the updates , in stages , to groups of real users , to
Matt Williamson , SVP and Industry Principal , Endava house purchases across the UK , to a global IT outage affecting transport and banks , businesses and institutions worldwide have been severely impacted .
These events should serve as a warning to companies searching for the golden bullet , technology that promises to enhance their offerings and modernise their customer experience . Without the correct foundation , implementing promising technology can weaken your system , instead of strengthening it . in the cloud ; this is a risk that we take . Generally speaking , hyperscale public cloud services offer better availability than most organisations can offer in their own data centre practices . While a good record of accomplishment is comforting , it is important to have a tested process in place
to handle scenarios such as this to diminish business disruptions .
RAY UMERLEY , CISO , COVEWARE BY VEEAM
This potential issue can arise regardless of the product . Applications like Endpoint Detection and Response , EDR tools are intricately connected with the operating system through APIs and system calls to
RICK VANOVER , VP PRODUCT STRATEGY , VEEAM
This outage by CrowdStrike highlights the dependencies of the hyperscale public
Ray Umerley , CISO , Coveware by Veeam
James Maude , Field CTO , BeyondTrust ensure the software is stable in real world environments before deploying to all users . In this case , it appears that the vendor was confident in the update and had deployed it at scale .
MATT WILLIAMSON , SVP AND INDUSTRY PRINCIPAL , ENDAVA
In 2024 , it is evident that global infrastructures are not adequately prepared for future challenges . From CHAPS payments going down , causing delays in
Rick Vanover , VP Product Strategy , Veeam clouds , the Internet , and more for critical leading services . In this era of software as a service offerings , SaaS powered perform their functions effectively . This dependency allows EDR tools to access critical system logs , processes , and network activities , enabling the comprehensive threat detection and response capabilities they are designed to deliver .
Any changes in the operating system or the EDR tool can disrupt this dependency , potentially leading to system crashes or disruptions . Updates or modifications in the OS that alter APIs or system behaviours can cause compatibility issues , while changes in the EDR tool ’ s mechanisms may fail to align with the OS , affecting overall system stability and security functions . Organisations should recognise this dependency and the potential for future disruption . •
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