FUTURE TECHNOLOGY
the very real pressure on cash in the system , a situation which will continue into 2024 and even 2025 .
“ Moving to Opex via subscription services makes a lot of sense and provides an instant remedy to cash flow issues in the channel . Channel partners that embrace this trend will be the ones that see the most success ,” adds Greenlaw .
However , there is a big caveat here . Subscription services will only do well if they are properly supported by a robust set of relevant SLAs and guarantees .
“ We are now entering a new phase in technology procurement where SLAs are becoming differentiators and , in many cases , the ultimate decider in purchasing decisions . Companies that are leaders in their sectors are recognising this shift and making innovative leaps forward by ensuring that their SLAs are tied directly to customers ’ C-level priorities ,” continues Greenlaw .
For example , in the data storage space , SLAs covering energy-efficiency , capacity density , and data loss protection are now crucial factors in subscription adoption , and this trend will continue in 2024 and beyond .
Systems integration of digital platforms
The practice of system integration has evolved significantly with the adoption of digital transformation and digital platforms . Initially , integration involved connecting disparate legacy systems , often requiring extensive custom interfaces and rigorous testing to ensure compatibility .
“ Nowadays , the focus has shifted to seamless connectivity between modern digital platforms , cloud services , and
Prem Anand Velumani , Associate Director , Strategic Growth MEA , Zoho advanced technologies such as AI and ML . This evolution has streamlined integration processes , reduced implementation time , and enhanced the overall agility and scalability of IT infrastructures ,” says Mostafa Kabel , Solutions Director , Mindware Group .
Channel partners face several challenges in providing system integration services in the context of digital platforms , automation , cloud , AI , and ML . The rapid pace of technological change necessitates continuous learning and adaptation . Integrating diverse systems and platforms can be complex , and ensuring security across interconnected environments poses significant risks .
“ Moreover , the competitive landscape requires partners to deliver quick , costeffective solutions while managing resource constraints and maintaining margins . These challenges demand a strategic approach and robust capabilities to meet client expectations effectively ,” adds Kabel .
Providing modern-day system integration services requires a diverse skill set . Professionals need proficiency in cloud technologies , automation tools , AI and ML
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