FUTURE TECHNOLOGY
“ Unlike traditional models , outcomebased services models showcase characteristics that include custom-made solutions with measurable outcomes where the pricing is decided based on the achievement of key performance indicators , KPIs ,” says Ranjith Kaippada , Managing Director , Cloud Box Technologies .
It also involves continuous monitoring to fine-tune parameters to achieve desired outcomes . Both clients and service providers share accountability , risks , and rewards with this approach helping both of the parties reach meaningful outcomes .
It has the calibre to improve incident response , risk management , compliance management , as well as data privacy , and endpoint protection among other processes and operations to name a few .
Channel partners require a host of IT tools and systems in place to implement outcome-based service models . These systems are used to monitor , measure , and optimise performance and refine as a continuous process . For instance , security information and event management systems enable channel partners to analyse security data required in events of compliance or threats .
Certain data analytics tools help channel partners scour through a trove of data to find actionable insights . Additionally , business intelligence , BI tools help generate
An understanding of data analytics and the ability to integrate various platforms are important for delivering comprehensive solutions in the digital age . objectives of any organisation . These are agreed upon upfront based on which , the IT systems and other tools are implemented ,” says Kaippada .
Clients and channel partners agree on responsibilities and accountabilities both parties must adhere to that ensure transparency throughout the process .
SLAs include monitoring and reporting of statuses , reviews , and performance throughout the project to identify deviations in the expected outcomes and take corrective measures to bring the project back on track .
“ We are seeing continued growth in demand for subscription services in 2024 , as the move from Capex to Opex gains
Mostafa Kabel , Solutions Director , Mindware Group dashboards and reports enabling seamless communications of KPIs and outcomes to the clients . Finally , there are CRM systems that enable partners to track relationships , interactions , and marketing processes , among others .
“ In contrast to traditional service level agreement , outcome-based SLAs focus on specific goals , measurable results , or outcomes that align with the business momentum . A key driver for this is the current economic conditions we are seeing , which are some of the tightest the industry has experienced since the recession of 2008 ,” says Geoff Greenlaw , VP EMEA and LATAM Channel , Pure Storage .
At present , it is common for companies operating in the channel to be asked for letters of credit or bank guarantees when transacting business , which demonstrates
INTELLIGENT TECH CHANNELS 37