PARTNERS ’ PERSPECTIVE gains and operational efficiencies . By focusing on customer needs and tailoring services , integrators elevate their role from service providers to strategic partners .
No matter how savvy the user , it is systems integrators and their trusted software partners who do this work , day in and day out , who have the knowledge and expertise that comes from having built systems that protect hundreds of thousands of customers daily .
Hosted systems can help reshape your customer relationships from transactional or commoditised to monetising your expertise beyond your ability to repair cameras , wire doors , or update software to increase customer engagement . This way , you make sure your customers get the most out of the technology that is available and that they have already purchased .
In a growing number of companies , the responsibility for purchasing security systems no longer rests solely on a security or facilities team . Increasingly , stakeholders from IT and senior management are involved in making the purchase decision . Usually , they come to the table already familiar with the mechanics of SaaS . Systems integrators who don ’ t adjust to respond to this demand risk being left behind .
Luckily , you do not need to do this alone .
A supportive SaaS vendor partner can help you evaluate whether a fully hosted or hybrid model is the best solution for a particular customer . This means choosing a
Hybrid-cloud enables organisations to keep existing infrastructure and systems and deploy cloud applications in sites where it makes sense .
software partner that offers unified , openarchitecture , and scalable solutions .
Your ideal vendor partner will also allow you to choose the cloud deployment that works best for your clients . It will give you the option of selecting either a true cloud system , with no servers on-premises , or a hybrid model that helps you move clients to the cloud at their own pace .
It is also critical to ensure your SaaS vendor partner has a proven track record of building cyber-resilient solutions with multiple lines of defence and demonstrates :
• a commitment to proactive risk identification and mitigation
• promotes transparent communications
• works exclusively with a network of trusted partners
As the physical security industry undergoes this profound shift , systems integrators must adapt to thrive in this new landscape . By embracing cloud and hybrid solutions , integrators can unlock new revenue streams , enhance customer relationships , and stay ahead of technological advancements .
With the right partnerships and a forward-thinking mindset , systems integrators can navigate this transformation and take advantage of new opportunities being presented by evolving technology . •
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