INDUSTRY VIEW
Embrace vendor consolidation
74 % of respondents said they prefer to use fewer vendors to meet their technology needs , up from 64 % in 2022 . Fewer vendors mean a streamlined supply chain , improving procurement , delivery , deployment , asset management and services .
Expand the service portfolio
Top services that respondents anticipate adding to their portfolios include collaboration software , 27 %, business intelligence or analytics software , 22 %, and incident response and forensics , 22 %.
Embrace cloud migration
Approximately half of the respondents report that 50 % or more of their clients are shifting their workloads to the cloud . MSPs in North America anticipate the most significant shift in cloud migration in the next three years , driven by clients adopting Infrastructure as a Service , IaaS and migrating databases and email servers to the cloud . Nearly half of the respondents , 47 % predict that 75 % to 99 % of their client base will move workloads to the cloud in the next three years .
Cybersecurity concerns
28 % of respondents cited their customers ’ lack of concern about cyber-risks as a major cybersecurity challenge . It underscores the
While MSPs have long been the unsung heroes of tech , this year ’ s survey results clearly speak to a growing understanding of the critical role technology plays in a sustainable business .
more growth potential than ever before ,” added Pateman .
Kaseya offers a broad array of IT management solutions from leading providers : audIT , ConnectBooster , Datto , Graphus , ID Agent , IT Glue , Kaseya , RapidFire Tools , RocketCyber , Spanning Cloud Apps , TruMethods , Unitrends and Vonahi . These solutions fuel Kaseya ’ s IT Complete platform , which addresses the challenges of multifunctional IT professionals . pressing need for MSPs to be equipped with the tools and knowledge to educate their customers effectively .
“ As we head into the end of the year and the start of 2024 , we can all learn from the stories , challenges and successes of the MSPs shaping the future of IT services . We hope that this report will shed light on this thriving industry that is currently experiencing
IT Complete empowers them to centrally command hardware , software , security , data , compliance , operations and more from within a comprehensive , integrated , intelligent , AI utilisation-optimised , and affordable platform . •
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