PARTNERS ’ PERSPECTIVE
Five tips on selecting a top enterprise channel partner
Rachel Thorne , Director of Operational Excellence , Espria
Nothing can be more frustrating than discovering your trusted channel partner is lacking in vital areas and Rachel Thorne at Espria shares a five-point checklist to discover this .
With digital transformation , the only certainty in the years to come is uncertainty . We have seen that resilient and agile companies are more likely to survive the challenges facing businesses as technology evolves . And with continued uncertainty in the workplace , agile , scalable IT to meet your specific needs , is vital to business operations , proving managed IT services are more than just outsourced technology .
Here are five key questions every enterprise business should ask to ensure they have the right IT partner for their needs .
# 1 Do they over-communicate ?
Nothing is more frustrating than partnering with an enthusiastic provider whose communication and service quality fizzles out over time . Regular communication is a prerequisite for ensuring your business needs will be consistently met . Seek out an IT partner who will maintain communication , be available as agreed , and will continue to enhance your customer experience . It is always a positive sign when your IT partner takes the initiative to request feedback on their current service , which constantly informs and improves how they service your business .
# 2 Do they ask what you need ?
Although a provider with multiple products and solutions is what you want , they should not sell you products and services that do not add value to your business . It is a positive sign if they take the time to ask about your business , the problems , and challenges you are facing , what you think you need , and collaborate with you as your business grows and changes .
You want a trusted business partner who has you and your organisation at the heart of what they do at every stage of your journey because when that happens , they listen , are attentive to your needs and can provide valuable solutions that will drive your business forward .
# 3 Do they proactively guide you ?
Your IT partner should be a trusted advisor , not just a provider . As your business
With their information and guidance , you should feel confident in making a change and understanding its impact on your business .
Nothing is more frustrating than partnering with an enthusiastic provider whose communication and service quality fizzles out over time .
changes , so will your IT needs . Ensure your IT partner continually updates your needs as your business changes and reviews new products and services . Part of their role is finding the most valuable services ; for example , finding automations that will make day to day functions easier to work with and more efficient .
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