Intelligent Tech Channels Issue 44 | Page 58

Uniphore to acquire Jacada to transform customer experience with advanced AI
Umesh Sachdev , CEO and Co-founder , Uniphore

Uniphore , a provider of conversational service automation ( CSA ) solutions , has announced its agreement to acquire Jacada , a customer experience pioneer with the industry ’ s leading low code / no code platform for contact centre automation . Jacada ’ s advanced automation software brings a proven track record of solving complex contact centre challenges and empowering the design and implementation of transformational customer experiences quickly and easily .

The acquisition comes at a time when enterprises are having more conversations with their customers over multiple mediums and modes of communications . Currently , the market is heavily fragmented with point solutions across self-service , agent-assist , analytics , security , front-office , back office and RPA products .
“ Today , I welcome the Jacada team and celebrate the announcement that will ultimately bring cutting-edge low code / no code technology to our portfolio along with a very talented team of professionals who will supercharge the Uniphore innovation engine ,” said Umesh Sachdev , CEO and Co- Founder , Uniphore .
Yochai Rozenblat , CEO , Jacada , said : “ Our customers rely on us to bring them the latest and greatest solutions to help them grow their business . We are stoked about joining forces with a team who is both experienced and passionate about contact centres , customer experience , and intelligent automation .”
Sophos acquires Refactr to optimise managed threat response

Sophos , a next-generation cybersecurity vendor , has announced that it has acquired Refactr , which develops and markets a versatile DevSecOps automation platform that bridges the gap between DevOps and cybersecurity .

Based in Bellevue , Washington , Refactr launched in 2017 and is privately held . As DevOps and security teams continue to adopt “ IT-as-Code ” approaches to managing their environments , Refactr ’ s ability to automate any of these processes enables teams to scale . Sophos is optimising Refactr ’ s DevSecOps automation platform to add Security Orchestration Automation and Response ( SOAR ) capabilities to its managed threat response ( MTR ) and extended detection and response ( XDR ) solutions .
“ First-generation SOAR solutions have moved our industry forward in significant ways , but we ’ re now witnessing an evolution where more and more businesses are becoming software companies and our security solutions need to evolve in parallel . As we ’ ve seen in recent supply chain incidents , attackers are increasingly targeting software development pipelines and defenders need the ability to shift further left of Joe Levy , Chief Technology Officer , Sophos attackers ,” said Joe Levy , Chief Technology Officer , Sophos . deliver effective DevSecOps through holistic Michael Fraser , CEO and co-founder , security-first automation . Our platform was
Refactr , said : “ We created the Refactr purpose-built to be versatile , interoperable platform so that every organisation can and easy to use .”