MARKET MOVEMENT
ServiceNow to
acquire Loom
Systems
S
Loom Systems extends ServiceNow’s
IT Service Management (ITSM) and IT
Operations Management (ITOM) solutions,
which help companies unlock productivity
and drive operational efficiency on a
erviceNow, a leading digital workflow
company, has announced it has signed
an agreement to acquire Loom Systems, an
AIOps company.
The transaction will extend ServiceNow’s
AIOps capabilities, giving customers deeper
insights into their digital operations so they
can prevent and fix IT issues at scale before
they become problems.
“Today, IT departments struggle to meet
performance expectations and keep pace with
the growth in demand for new, great digital
services,” said Jeff Hausman, Vice President
and General Manager of IT Operations
Management at ServiceNow. “By bringing
together Loom Systems’ ability to analyse log
and metrics data with ServiceNow’s AIOps
and workflow automation capabilities, IT
departments will be able to proactively pin-
point and resolve operational issues, enabling
seamless experiences for their customers
and employees.”
single platform.
With Loom Systems, ServiceNow
will increase customers’ ability to apply
AI to their knowledge base of issues and
fixes for better insights into root causes
and allow them to automate remediation
tasks, reducing the number of Level 1
IT incidents.
ServiceNow expects to complete the
acquisition by the end of Q1 2020. Financial
terms of the deal were not disclosed.
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Omani ICT sector set for boost from agreement
X
perien has partnered with independent financial services
company Merchant West to provide continuous IT lifecycle
solutions, a fresh line of alternative funding to reduce the cost
of IT assets.
The partnership offers a full end-to-end IT Asset Lifecycle solution
from acquisition to financing, management and disposal.
Merchant West will structure a finance deal that reduces total
usage cost of any IT asset and now offers finance options that have
no impact on existing funding from other financial institutions.
Monique West, Head of Technology Asset Finance at Merchant
West, said that by partnering with Xperien, its customers can now
benefit from the use of brand new IT equipment at a subsidised rate.
“In addition to the new equipment finance option, they can now
make use of Merchant West’s fresh funding lines to finance Xperien’s
continuous IT lifecycle solutions,” she said.
“Given the rapid rate at which technology changes and depreciates
in real terms, partnering with Xperien allows Merchant West to offer
a holistic Asset Lifecycle Product to its clients, from inception right
through to the end of the asset’s useful life where clients can further
benefit from the end of lifecycle value added services, such as data
destruction, reverse IT logistics and disposal.”
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(L to R) Said Al-Mandhari, CEO, Oman ICT Group,
and Mehmood Khan, Managing Director and Vice
President for the Middle East and South Asia, IFS
Xperien CEO Wale Arewa is excited about the partnership. “We
now offer clients flexibility and peace of mind at the end of an asset
lifecycle term through our continuous IT lifecycle solutions,” he said.
“They now have an option to return their assets and finance the
new equipment via Merchant West.”