FUTURE TECHNOLOGY
The application, Avaya IX Workplace,
delivers an unforgettable communications
experience that works as well on a browser,
mobile device or room-based system as it
does on the desktop. Its user friendliness
was a key benefit for the BFA, as it would
enable employee and executive buy-in. The
application allows users to easily access their
contact lists, click to call, start a video session
or schedule and join a meeting – all from the
same familiar and intuitive user interface
available across devices, from any location.
The underlying platform, meanwhile,
delivers market-leading telephony with
comprehensive features for any size
business. It can be delivered through the
cloud and adapts to evolving business needs
INTELLIGENT TECH CHANNELS
INTELLIGENT
TECH CHANNELS
Issue 26
because it is built on open platforms and can
be developed without needing upgrades.
Indeed, that aspect was particularly
attractive to the BFA, which also wanted a
solution that could help keep costs down.
“One of our key requirements was
an ability to control costs related to
the telephony. Since deploying, we’ve
seen a noticeable improvement in the
communications and a reduction in the cost,”
said Aldoseri.
And while Avaya’s platforms are
compatible with any device, the BFA
saw the combination of the solution and
Avaya’s devices as a winning team, opting
for Avaya J139 IP desktop phones for in-
office employees.
We also wanted to
allow our executives
to use video calls,
which is easy with the
Vantage device.
Going forward, the BFA plans to continue
investing in awareness around Avaya’s
products and solutions, particularly when
it comes to video conferencing and virtual
huddle rooms.
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