EXPERT SPEAK
DIGITAL AND TRANSFORMATION
TRENDS FOR 2019
Amol Kadam, Co-founder of RBBi, says today’s Digital
Transformation is not only about the technological transition,
but also about an organisational transformation empowered by
technology, business and people.
T
he discussion of ‘Digital
Transformation’ or ‘technology
transformation’ started more
than a decade ago. Many believed that
transformation purely revolves around
technology, but 2018 showed that this trend
would end at some point. If you think about
technology in isolation, the transformation
will never be complete. We’re now in the
second generation of transformation, and
the most encouraging part of it is to see that
technology is taking a back-seat.
Last year gave us a glimpse of where
transformations are heading. Hopefully,
these trends can serve as an indicator for
the organisations and businesses that are
trying to push their digital roadmap forward.
Based on predictions made last year
alongside some new additions, it’s important
to note that it’s not just the technology
that makes the Digital Transformation.
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Customers, culture and employees and
business continuity are all at the heart
of Digital Transformation successes. It’s
about creating a holistic experience for the
end user. In simple words, the future of
transformation is about experience.
Let’s look at some of the most discussed
concepts going around since the last couple
of years.
Blockchain – a misunderstood and
often overused as a term
Forget everything magical everyone ever
said about Blockchain. As most of us on
this side of the table and most of the
organisations continue to be in awe of
this concept, we’ve come to realise that
Blockchain is kind of a mess. It’s too niche,
closed and complicated for lay people to use
for some real, every day and experience-
enhancing applications right now. Everyone
Empathy, human
emotion and experience
are still at the core of
any service.
is trying to use it their own way. In the
process, it looks like everyone wants to
create their own Blockchain framework,
which in my opinion is against the
fundamental idea of the Blockchain. The only
logical way to get mass Blockchain adoption
is to create a plug-and-play version that all
of us can use and understand.
Organisations need to be open for
collaborations and cross-integration for