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The agreement extends an existing ServiceNow relationship, positioning Calitii as a strategic IT partner responsible for day-today management, optimisation and long-term performance of BridgeBio’ s ServiceNow platform.

The partnership builds on the greenfield ServiceNow IT Service Management implementation Calitii carried out last year, extending support to the day-to-day management, proactive maintenance and continuous optimisation of BridgeBio’ s ServiceNow platform.

Patrick O’ Connor, CEO at Calitii

Nick Keenan, SVP, Head of IT at BridgeBio

Under the terms of the agreement, Calitii will act as a strategic extension of BridgeBio’ s internal IT team. By providing a fully managed service, Calitii will ensure the ServiceNow platform remains agile, secure and aligned with BridgeBio’ s evolving business needs. Patrick O’ Connor, CEO at Calitii, a Synechron company, said:“ Managing a complex ServiceNow environment demands a proactive approach, constant evolution and strategic insight to stay ahead of business demands. We are thrilled to deepen our relationship with BridgeBio through this managed services agreement. Our focus goes beyond the‘ break-fix’ cycle. We are committed to driving innovation and continual improvements, ensuring BridgeBio’ s platform achieves sustained value, improved compliance, enhanced security, high performance and operational scalability.”

Nick Keenan, SVP, Head of IT at BridgeBio, said:“ As BridgeBio continues to scale, it is vital that our digital infrastructure remains robust and efficient. Appointing Calitii, a Synechron company, to help manage our ServiceNow platform allows us to leverage their certified and experienced team’ s industry knowledge and technical expertise in highly regulated markets. We were impressed by their proactive approach in identifying and driving continual service improvements to achieve platform efficiency, security and reliability. This partnership will deliver

excellent platform performance, continuous innovation and business value, driving productivity across our global operations and supporting our strategic growth objectives.”

The key solution elements of the ServiceNow Managed Services that Calitii will deliver include:

• Proactive identification and implementation of service improvements to optimise platform efficiency, security and reliability.

• Certified and experienced support team: management of enquiries, incidents, problems, enhancements and requests.

• Strategic advisory: long-term roadmap and strategy guidance sessions to ensure full value is leveraged from the platform, including the deployment of new features and the integration of AI capabilities.

• Platform maintenance and proactive management: upgrades, patching, healthchecks and security assessments.

• Operational support: 24 x 7 help desk for user issues and bug fixes. •

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