FINAL WORD
oversight for complex cases, agencies can dramatically improve service levels within existing budget constraints.
Or consider a leading South African retailer who wanted to pay suppliers early to capture payment discounts. By implementing intelligent document processing solutions to automatically scan invoices and extract critical data into their SAP system, they cut invoice processing time from 30 + days to three days and achieved a remarkable 1500 % return on investment in the very first year.
What made this possible was not merely the technology, but the strategic application of that technology to a specific business challenge.
Security remains paramount on this journey. As information flows more freely, protecting it becomes more complex. The hybrid environments that most organisations operate in today might span data centres, cloud services, and physical infrastructure, creating multiple potential vulnerability points.
This complexity is the reason that, according to the IMF, cybercrime has increased by 17 % since 2022 and will cost the world $ 23 trillion by 2027. This is where expert knowledge of global best practices becomes essential to identify and address security gaps before they can be exploited.
Trust is the currency that makes all this possible. Trust is not built on technology
AI-powered tools are transforming how we extract value from unstructured data, including contracts, handwritten forms, invoices, and emails. alone but on relationships, integrity, and a consistent commitment to deliver promises. When you are transforming mission-critical business processes, you need partners who understand the stakes and who have demonstrated their reliability over time.
The evolution of workplace productivity is not a linear journey with a defined endpoint; it is a continuous process of adaptation and improvement. As leaders of organisations in document management and workplace productivity, we have witnessed tremendous change.
Yet certain fundamentals remain constant: the need for trusted relationships, the importance of solving real business problems, and the value of experience in navigating complex transformations. Technology may evolve, but success will always depend on humans understanding what matters most to enterprises and their customers.
The next generation of information management technology is here, but it remains a deeply human endeavour. •
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