NEWS
ServiceNow and Devoteam partner to modernise CRM across Europe and ME
ServiceNow and Devoteam, an
AI-driven technology consulting firm, have announced a multi-year strategic partnership to accelerate CRM modernisation for businesses across Europe and the Middle East. The partnership brings together ServiceNow’ s AI-fuelled Customer Service Management, CSM, Sales and Order Management, SOM, and Field Service Management, FSM capabilities with Devoteam’ s AI-first digital transformation services to transform experiences across the entire customer, agent and seller lifecycle.
Together, Devoteam and ServiceNow will deliver end-to-end solutions that can meet clients where they are in their business transformation to automate insights and optimise each step in the customer journey within their CRM framework, powered by strong CSM, FSM and Sales and Order Management capabilities.
“ Customer expectations that businesses need to deliver on are only getting higher and higher,” said Sebastien Chevrel, Group Managing Director at Devoteam.“
“ As a valued partner, Devoteam has long been at the forefront of supporting our customers in realising the potential of the ServiceNow Platform,” said Cathy Mauzaize, President EMEA at ServiceNow.
CRM space continues to experience rapid growth, with IDC estimating it will reach $ 39.24 billion in Europe, the Middle East and Africa by 2027. This partnership will enable mutual customers to drive innovation, improve efficiency, and explore new growth opportunities by leveraging advanced CRM technology and expertise provided by the ServiceNow Platform.
Cathy Mauzaize, President EMEA, ServiceNow
Devoteam has a long-standing partnership with ServiceNow and most recently was awarded Elite Consulting and Implementation Partner of the Year as well as Customer Workflow Partner of the Year.
Hexaware inaugurates UK HQ in London’ s Canary Wharf
Further consolidating its presence in the region, Hexaware Technologies, a global provider in IT, AI, and digital solutions, inaugurated its new UK headquarters at Canary Wharf, London. The expansion follows Hexaware’ s 25 % UK CAGR over the past five years, fuelled by rising demand for IT Services and digital transformation.
The new facility marks a strategic move to deepen local client engagement and gain access to the region’ s diverse talent pool.
The UK is Hexaware’ s second-largest global market. The new HQ will serve as a co-innovation centre to collaborate with clients on exploring the art of the possible, leveraging Hexaware’ s Centre of Excellence in AI, data management, digital engineering, and cybersecurity.
It will serve clients across key industries, including banking and financial services, insurance, healthcare and life sciences, manufacturing, retail and consumer, travel and hospitality, and high-tech and professional services.
The new office was officially unveiled during an inauguration ceremony graced by Sir Nigel Wilson, Chairperson of Canary Wharf Group; Deepa Doshi, Head of Missions, Ruth Strauss Foundation; and R Srikrishna, CEO and Executive Director of Hexaware Technologies. The event welcomed a distinguished audience of clients, partners, and industry leaders from across the UK’ s technology and business sectors.
Amrinder Singh, President and Head EMEA and APAC Operations, Hexaware, explained the strategic importance of the UK HQ:“ The UK and Ireland is our one of the fastest growing market across the world, and it delivered a tenfold growth in the past decade, and we want to maintain this momentum.
Amrinder Singh, President and Head EMEA and APAC Operations, Hexaware
Parameshwaran Iyer, Senior Vice President and Regional Head UK and Ireland, Hexaware, highlighted how the office will benefit businesses.
With client base and strong annual revenues, the company is strengthening its footprint in the region through its new headquarters and a major delivery centre in Birmingham. •
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