PARTNERS ’ PERSPECTIVE develop roadmaps for AI transformation , and bridge existing AI skills gaps .
Customers will depend on partners for expertise in adopting and implementing tailored AI solutions that meet specific business objectives . Partners who position themselves as growth enablers will become the preferred choice , particularly as businesses seek to drive growth in a challenging economic landscape while avoiding pitfalls from recent costcutting measures .
Additionally , the evolution of AI regulation and maintenance will favour partners with proven experience in deploying and supporting AI technologies within regulated industries . Such expertise will give them a competitive edge , making them invaluable to clients navigating compliance and operational complexities in their AI initiatives .
Fred Voccola , CEO , Kaseya
Technology always has been , and always will be , the future . In the next two decades , the percentage of the economy made up of small to mid-sized businesses is going to exponentially grow . Thanks to technology , SMBs can compete with larger , global brands like they never could before .
SMBs ’ productivity increases since they now have access to the same technology big companies have and this allows them to
Over the next year , customers will seek partners who can deliver scalable , flexible AI solutions that align with their business needs .
be more entrepreneurial . They are making up a larger portion of the global economy , which presents tremendous opportunity for managed services providers , MSPs .
Many of these SMBs do not have internal IT and security . Their systems are their most important assets , and they need MSPs to deliver it for them .
The downside is that since it is a great market to be in , there will be a lot of competition . The MSPs who are effectively able to leverage automation to make their teams more productive , and have a cost structure in place , will win . They will have more efficient engineers that yield more revenue .
They will also have lower software and technology costs because instead of spending 25 % on their software and hardware kits , they will be spending 10 % or 15 %. As a result of these two things – their gross margins will be higher , and therefore , they can invest more in their business , be aggressive on pricing and still meet their financial objectives .
Ranjan Singh , Chief Product Officer , Kaseya
Ranjan Singh , Chief Product Officer , Kaseya
MSPs will demonstrate a preference towards platform solutions – whether it is a security
platform , endpoint security platform , backup platform or an all-in-one IT and security platform . Vendor fatigue is real and MSPs are looking to converge their spending with as few vendors as possible to drive profitability and improve efficiency .
Vendor fatigue is real and MSPs are looking to converge their spending with as few vendors as possible to drive profitability .
Fred Voccola , CEO , Kaseya
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