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SERVICENOW AND BOOMI ANNOUNCE PARTNERSHIP TO ELEVATE CUSTOMER EXPERIENCES THROUGH AI
ServiceNow and Boomi , have announced a strategic commitment to jointly elevate customer experiences through AI powered self-service with solutions including ServiceNow Technology Provider Service Management , TPSM . In addition , as a key customer of ServiceNow , Boomi will use ServiceNow App Engine to deliver streamlined customer support and improved self-service .
ServiceNow will also integrate Boomi ’ s next generation and industry Application Programming Interface , API Management , APIM capabilities with Automation Engine for complete visibility across a user ’ s API landscape and enhanced governance .
Enterprises struggle with time consuming manual processes and a patchwork of isolated systems , creating data silos , slowing down innovation , and impacting customer experiences . According to IDC , only 12 % of organisations connect customer data between departments ; however , AI is proving to be a catalyst of connection and collaboration to improve and accelerate operational efficiency at scale .
Boomi ’ s use of Now Platform and ServiceNow ’ s AI powered TPSM offering will transform its customer support and expand self-service .
Boomi ’ s use of the Now Platform and ServiceNow ’ s AI powered TPSM offering will transform its customer support and expand self-service . Through ServiceNow ’ s unified platform , Boomi will help eliminate silos and simplify internal processes to drive better , faster , and more efficient collaboration while helping reduce manual work through intelligent automation .
Boomi will also use ServiceNow ’ s App Engine to build workflows into its Master Data Hub , its cloud native data management platform , for a simplified , more intuitive user experience .
“ As customer expectations evolve , businesses require simple , agile , and easy to use solutions to meet those needs ,” said Paul Fipps , President , Global Industries and Strategic Growth at ServiceNow .
“ We are thrilled to be working with Boomi to help them revolutionise their customer experience with the Now Platform and to collaborate on innovations that will advance business automation . By combining Boomi ’ s industry API Management with ServiceNow ’ s suite of intelligent automation solutions , we are also bringing an even more robust toolset to creators and app developers .”
“ Simplifying and streamlining complex business processes is at the core of what Boomi aims to achieve for our customers ,” said Steve Lucas , CEO at Boomi .
“ By integrating our intelligent Integration and Data Hub platform with ServiceNow ’ s powerful automation solutions , we are able
Paul Fipps , President , Global Industries and Strategic Growth , ServiceNow
to deliver self-service workflows , eliminate silos , enhance collaboration , and drive operational efficiency . This collaboration not only empowers Boomi and ServiceNow customers to harness the full potential of AI and automation but also sets the stage for a new era of seamless , personalised business transformation , all built on reliable and trusted data .”
ServiceNow will also bring Boomi ’ s advanced , lightweight APIM solution to its customers , to help deepen ServiceNow ’ s suite of intelligent automation solutions . Purpose built to streamline experiences for application creators , Boomi ’ s modern APIM platform provides a centralised view across a user ’ s API landscape , empowering creators with complete visibility to quickly discover , provision , and secure their APIs no matter where they reside . The new offerings are expected to be available later this year . •
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