NEWS
Fastly appoints Nueva as first managed security partner in Australia
Fastly , a provider in global edge cloud platform , announced it has appointed Nueva as its first managed security partner in Australia . The new partnership enables Nueva to offer Fastly ’ s performant and secure solutions on top of its own services delivering even more value to its public and
Alan Chan private sector customers in staying ahead of web application threats .
Based in Sydney and with nationwide reach , Nueva offers a range of comprehensive cybersecurity services tailored to meet individual customer requirements , including network security , vulnerability assessments , penetration testing , governance , risk and compliance assessments .
Working with Fastly will enable Nueva to expand its current suite of security offerings and provide a new level of value-added protection to its expanding customer base .
Alan Chan , Head of Channel and Partnership ANZ , Fastly , said , “ The demand for highly skilled cybersecurity professionals is one of the biggest challenges in our industry . The new programme offers MSPs a set of incentives , training , and enablement to capitalise on the growing demand for the Fastly Platform delivered as a service .”
“ We chose Nueva due to their mature managed security services capabilities , expertise , and more importantly their customer first attitude . We look forward to a prosperous partnership working with a partner able to inherently provide security expertise round the clock .”
Nueva will now complement its services with the addition of Fastly ’ s security platform range of Next-Gen WAF , DDoS mitigation and bot management giving enterprises a competitive edge with built-in security so that they can deliver content and digital experiences both fast and secure .
“ We are incredibly impressed with Fastly ’ s security solutions whose scalable web application security and controls can fundamentally reinforce how we deliver even more robust security to our end customers ,” said Ferdinand Tadiaman , CEO , Nueva .
Zoom Platinum Partner , Black Box adds Zoom Customer Experience to certifications
Black Box , a Platinum Certified Solution
Provider for Zoom Rooms and Zoom Phone , announced its recent certification to sell and implement Zoom Customer Experience , CX . This high-level partnership further enhances Black Box ’ s ability to bring Zoom ’ s comprehensive communications platform to the market globally , something only a handful of companies can do . These services keep enterprises secure , agile , and customer focused .
“ The landscape of work is always evolving , and Zoom , with its flexible , featurerich , software-based solutions , is an ideal addition to the modern workplace solutions that Black Box provides and integrates into contemporary workspaces ,” said Jim McKenna , Vice President of Strategic Partnerships at Black Box .
“ Vendors must be certified to sell Zoom CX , just like Zoom Phone and Zoom Rooms , and Black Box is now certified for all . This , coupled with Black Box ’ s renowned integration and support services , means we can offer a seamless experience with Zoom , enhancing overall communication for everyone involved .”
Zoom ’ s CX solutions provide personalised customer experiences while enhancing agent productivity and operational efficiency . From intuitive self-service , AI-powered interaction channels to seamless integration with various channels and CRM systems , these solutions enable quick issue resolution , 24x7 support and easy escalation to human agents when needed , helping businesses streamline customer service workflows , reduce costs and increase top-line revenue .
Zoom ’ s CX solutions not only offer realtime performance tracking , comprehensive reporting and customisable experiences but also empower virtual and human agents
Jim McKenna
with necessary information and tools , including video capabilities for enhanced customer interactions .
“ Our ability to now offer end-to-end Zoom solutions , from Rooms and Phone to CX , allows us to tailor communication ecosystems that truly transform how businesses connect , both internally and with their customers ,” said Brian Szep , Director CX Product Management at Black Box .
6 www . intelligenttechchannels . com