FUTURE TECHNOLOGY
challenge . Additionally , managing client expectations and delivering consistent , highquality service amid evolving demands can be difficult ,” adds Zakhour .
The rapid pace of technological change necessitates continuous learning and adaptation . Integrating diverse systems and platforms can be complex , and ensuring security across interconnected environments poses significant risks .
“ The competitive landscape requires partners to deliver quick , cost-effective solutions while managing resource constraints and maintaining margins . These challenges demand a strategic approach and robust capabilities to meet client expectations effectively ,” adds Mindware ’ s Kabel .
Innovation pathways
“ Upgrading to digital platforms has opened new opportunities for channel partners to enhance their system integration services . Channel partners now excel in cloud solutions , including assessment of existing IT environments , planning and execution of projects and adding layers of cloud security ,” says Cloud Box ’ s Kaippada .
AI and ML play a substantial role in leveraging most of the technologies in
Ranjith Kaippada , Managing Director , Cloud Box Technologies use today , and channel partners can integrate various AI models and algorithms to satisfy specific business requirements such as automation , data analytics , customer experience .
Channel partners can also leverage their connections with security providers to detect and address vulnerabilities to safeguard businesses against cyberattacks that could potentially hurt their standing in their respective sectors , industries .
“ They can offer value-added services such as designing and implementing hybrid cloud environments , developing AI and ML solutions
to drive business insights , and automating workflows to enhance operational efficiency ,” indicates NetApp ’ s Zakhour .
NetApp ’ s portfolio , including its Data Fabric strategy and solutions like ONTAP , Cloud Volumes , and Keystone , empowers partners to deliver these advanced services . By leveraging NetApp ’ s technology , channel partners can ensure integration and data management , driving innovation and growth for their clients and becoming strategic partners .
Channel partners have opportunities to provide system integration services amid the rise of digital platforms , automation , cloud , AI , and ML . Partners can provide value-added services such as data analytics , cybersecurity , and managed services , thereby expanding their service portfolio and increasing revenue streams .
“ They can offer specialised expertise in deploying and managing these advanced technologies , enabling businesses to optimise their IT infrastructure . These opportunities allow channel partners to differentiate themselves and offer comprehensive solutions tailored to the evolving needs of their clients ,” says Mindware ’ s Kabel .
Critical skills requirement
Channel partners must excel in cloud platforms such as Google Cloud , Microsoft Azure , and AWS , understanding prerequisites , cloud architecture , services , and deployment . They should be able to design APIs and integrate and manage different interfaces to handle complex systems .
Proficiency in data integration , data analytics , and management from one or multiple sources is critical as well . Channel partners must be aware of data platforms and data pipelines while ensuring data consistency , data integrity , and accessibility across systems .
“ Learning AI models and how they can be deployed on legacy or modern systems and frameworks is a prerequisite as well . Strong
36 www . intelligenttechchannels . com