NEWS
stc signs partnership with Nexthink , provider in Digital Employee Experience management
stc Group , has signed a strategic partnership with Nexthink , a global provider in Digital Employee Experience management . This partnership will support implementing digital employee experience , DEX management solutions to enhance stc Group service delivery and retain its position as a class digital provider . stc Group is a global digital enabler , comprising 13 subsidiaries across the Middle East , North Africa and Europe . The Group has diversified its offer over the years and is now a provider of innovative digital products and solutions , encompassing digital infrastructure , cloud computing , cybersecurity , Internet of Things , IoT , digital payments , digital media , and digital entertainment .
This collaboration with Nexthink , a provider in user experience will allow stc Group to have real-time visibility into their entire IT environment – enabling the company to proactively identify and resolve IT issues , optimise performance , improve employee retention and enhance the overall digital workplace experience for employees .
Since the implementation , stc Group improved their DEX scores by over 50 %, resulting in fewer ticket escalations , faster issue resolution by 20 % and happier , more productive employees .
Hady Medhat , Regional Director and Saudi Arabia Country Manager , Nexthink said , “ We are excited to announce that we are one of stc Group ’ s primary technology partners as they embark on a transformative journey towards a digital-driven future . Our DEX solution has a unique position to empower stc Group in achieving its growth objectives by offering complete end-to-end employeecentric visibility , AI-driven diagnostics and automation capabilities . Together , we aim to set new benchmarks in the telecom industry and deliver exceptional value to stc Group ’ s customers and employees .”
With Nexthink ’ s DEX solution at its core , stc Group is poised to accelerate its digital transformation initiatives and unlock new opportunities for innovation and growth .
Mindware signs distribution partnership with Siav for Enterprise Content Management
Mindware , a value-added distributor in the Middle East and Africa , signed a strategic distribution partnership with Siav , an Italian company in the Enterprise Content Management , ECM sector . This collaboration aims to expand Siav ’ s market presence and accelerate digital transformation for organisations across the MENA region . Under this partnership , Mindware will represent Siav in the region as exclusive distributor of Siav ’ s flagship software platform , Siav Connect .
Siav offers software , Cloud solutions and outsourcing services for Electronic Document Management , Workflow Management , Electronic Invoicing and Digital Storage . The Group is characterised by a wide range of proprietary software developed in-house and specialised skills matured in the realisation of digitalisation projects for companies and organisations .
With over 4000 customers , the company ’ s clientele is mainly made up of medium to large-sized companies seeking advanced technological solutions and investing in digitisation .
Middle East , with its average annual growth rate of 4 % in IT investments , which in the specific context of Content Management products and services is estimated to grow by over 11 % per year until 2028 .
Nicholas Argyrides , Vice President Gulf at Mindware , comments : “ The push for digital transformation is prompting the necessity for ECM modernisation . Organisations aiming to be competitive in the MEA region must efficiently access , manage , and utilise their documents and the associated data .”
“ We are excited to partner with Siav to cater to the increasing demand in the region for Cloud Content Management solutions and we believe that the market will respond favourably to the strong value proposition that the solution has to offer .”
“ This partnership represents a fundamental milestone in our strategic growth plan ,” says Massimiliano Botta , Siav General Manager . By partnering with Mindware , we are ready to rapidly penetrate the MENA market and deliver advanced ECM solutions that meet local business needs .” •
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