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Avaya , a global provider in enterprise customer experience solutions , announced the seven inaugural winners of the CX Force Awards , a new , prestigious recognition for the impressive innovators , strategists , and pioneers dedicated to reshaping the world of customer experience . The winners were announced during an on-stage ceremony at Avaya ENGAGE in Denver .
The CX Force Awards programme was founded in partnership with the International Avaya User Group , IAUG , a community that enables Avaya users to connect and share ideas that are transforming the industry , and is cosponsored by Constellation Research , the Silicon Valley-based technology research and advisory firm .
“ Avaya thanks the individuals and companies that submitted nominations , and our three expert judges who thoughtfully deliberated to select our first-ever CX Force Awards winners ,” said Alan Masarek , CEO at Avaya .
The businesses that understand this impact continue to explore new ways to elevate the customer experiences they provide to encourage brand loyalty .
The inaugural CX Force Award winners represent individuals , teams , and organisations who have set the benchmark for outstanding customer experiences despite the business or technological hurdles they may have faced , evidenced by the tangible results of their success stories .
CX for Employees : Jayne Hogle , Director of Unified Communications , American Heart Association
The CX for Employees category points to CX leaders who not only care about the outputs of customer experiences , but also the symbiotic relationship between customer and employee experiences in driving business success .
CX for Education : Tara Pasalic , Systems Integration Specialist , McMaster University
CX for Good : Ian Cole , Chief Innovation Officer , Give Kids the World Village
CX for Good aims to spotlight an individual either in the nonprofit space or in a more service-oriented role with a CSR focus , who is positively impacting communities or citizen experiences .
CX for Growth : Hugh Carr , Director of Customer Services , Standard Focus
The CX for Growth category focuses not only on the nominee ’ s efforts in improving customer experiences , but also the outcomes of that work and its direct impact on revenue or overall business growth .
CX for Healthcare : Rafael Sousa , Chief Technology Officer , HNIPO
CX for Healthcare focuses on the individuals pioneering patient-centric care that tangibly improves healthcare experiences .
CX for Transformation : Virginie Nowak , Group Chief Customer Experience Officer , Access Bank
The transformation category recognizes the individuals who steered their organisations toward success by embedding an experience-first mindset into their operations .
Rising CX Superstar : Emily Stubbs , Director of CX , Aerflo
The Rising CX Superstar category aims to recognise an individual ’ s growth within the industry while looking ahead to the future and proactively pursuing opportunities to drive CX innovation .
The CX Force Awards winners were selected by a panel of judges including Avaya Chief Marketing Officer Josh Mueller , IAUG President Lori Wodrich , and Constellation Research Vice President and Principal Analyst Liz Miller . Each entry was assessed based on the nominee ’ s career achievements , innovative CX strategies , the tangible impact of their work , challenges they have overcome , and the role Avaya ’ s solutions and technology played in these accomplishments . •
Alan Masarek , CEO Avaya
AVAYA ANNOUNCES INAUGURAL CX FORCE AWARDS WINNERS FOR TRANSFORMING CUSTOMER EXPERIENCES
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