PARTNERS ’ PERSPECTIVE
Managed services partners must leverage cloud to differentiate
Mostafa Kabel Abouhaswa , Solutions Director , Mindware
Channel partners operating as MSPs must adopt a suitable cloud platform that addresses their customer ’ s needs and delivers high quality services with inbuilt tools and resources says Mostafa Kabel Abouhaswa at Mindware .
Managed services and managed security services present a significant growth opportunity for channel partners looking to expand their offerings and tap into new revenue streams . As more organisations shift towards cloud-based infrastructure and digital transformation , the demand for managed services and security services continues to grow . This growth opportunity comes with challenges .
One of the primary challenges is the high level of competition in the market . Managed services and security services providers are abundant , ranging from large IT companies to small boutique firms . Channel partners must differentiate themselves by providing unique services and solutions that meet the specific needs of their clients . This requires investing in skilled resources and adopting
One of the primary challenges is the high level of competition in the market . Managed services and security services providers are abundant , ranging from large IT companies to small boutique firms .
innovative technologies to deliver highquality services that differentiate them from competitors .
Another challenge for channel partners is the complexity of delivering managed services and security services . They need to have a deep understanding of the technologies and solutions that they are delivering to their clients , as well as the ability to integrate and manage these technologies in a cohesive manner . Furthermore , they need to be able to provide 24x7 support and manage customer expectations in terms of service delivery , uptime , and response times .
To overcome these challenges , MSP and MSSP partners must adopt a suitable solution that addresses their client ’ s specific needs while enabling them to deliver high quality services . One such solution is a cloud-based managed services and security services platform that provides partners with the tools , technologies , and resources they need to deliver value-added services to their clients .
A cloud-based managed services and security services platform provides a single pane of glass for managing client environments and delivering services . The platform can be customised to meet the specific needs of each client , providing a range of services such as network monitoring , device management , security management , and data backup and recovery . The platform also provides partners with access to a team of skilled engineers
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