Intelligent Tech Channels Issue 69 | Page 38

FUTURE TECHNOLOGY

The key to understanding process automation , challenges and best practices

Barrie Green , Regional Vice President , UKI and Middle East at Appian
Barrie Green , Regional Vice President of UKI and Middle East at Appian , discusses the key to understanding and implementing process automation . He explains some key issues and challenges that can be addressed with process automation and tells us how Appian is helping organisations to address these challenges through its platform .

wWhat are the key issues and challenges enterprises are experiencing that can be addressed with process automation ? The major issue we see is a waste of revenue on inefficient

processes . According to IDC , organisations spend between 20 % and 30 % of their revenue on inefficient processes that are held in many different systems .
This makes it difficult to have a 360-degree perspective of their business and more difficult to make informed decisions on being a customer-centric organisation . So , the big question is , how can these organisations leverage emerging technologies like Artificial Intelligence within the guardrails of human decision-making and the security policies organisations need to adhere to ? This has become a major issue enterprises experience that can be addressed by process automation .
How is Appian addressing these challenges through its platform ?
Appian addresses these challenges through its platform by bringing people , processes and data into end-to-end workflows . We help organisations to drive efficiency and adapt to change quickly . This quick adaptation to customer ground and regulatory changes , helps organisations to drive higher revenue and mitigate risk sooner than their competitors .
As a software company that automates business processes ,
the Appian AI Process Platform includes everything you need to design , automate and optimise even the most complex processes , from start to finish . The world ’ s most innovative organisations trust Appian to improve their workflows , unify data and optimise operations which always results in better growth and superior customer experiences .
What is Appian ’ s unique selling point and what are some of the key use cases for its platform in the financial and public sectors ?
Our biggest selling point is our world-leading status in business process management and case management . Some of the world ’ s largest financial institutions , regulators and government bodies use Appian to streamline processes and handle some of the most complex case management and sensitive data .
Appian is the only recognised global leader across multiple enterprise technology markets , including low-code application development , digital process automation ( DPA ), intelligent business process management systems ( iBPMS ) and dynamic case management ( DCM ). It is one platform with unlimited possibilities and we are the fastest and easiest way to transform your business with smarter applications .
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