INDUSTRY VIEW the customer site to ensure each employee has the tools needed to do their job .
Employees no longer need to track down a supervisor to unlock a cabinet to get these consumables . Customers can monitor the use of the consumables to track spending . The customer can purchase cases ahead of time or pay for them as they are consumed . As items are consumed , additional items can be autoordered without human intervention .
Kitting , assembly , light manufacturing
The kitting process combines multiple products into a simple , easyto-pick-and-use package . The process works by combining commonly purchased products into a separate sellable SKU . Assembly takes different components and builds sellable units .
Light manufacturing can start with a stock product and modify it to suit the customer ’ s needs . This allows the distributor to stock fewer product variations , freeing up space and capital . Providing these services can increase sales and drive customer loyalty .
Rental and service
Distributors can rent items to customers that do not wish to purchase them . High-value and seldomly used tools are commonly rented . Customers will rent long- or short-term based on their business models . Field service can be provided to customers that purchase equipment but do not have the expertise to service it themselves .
Customised packaging
Companies can offer customised packaging to meet the needs of their customers . This could include specialised boxes , labels , and other materials .
Technical support
Companies can provide technical and expert support to customers that need help . This could include advising customers on how to use a product or troubleshooting any issues that arise during use .
A best-in-class industry-specific enterprise resource planning solution is critical for efficiently delivering value-added services . Distributors face supply chain disruption , aggressive competition , and labour shortages , which make providing the products and services people desire increasingly challenging .
These are just a few examples of valueadded services that industrial distributors can offer . By providing these services , companies can increase customer satisfaction , build loyalty , and increase profits . •
Distributors face supply chain disruption , aggressive competition , and labour shortages , which make providing the products and services people desire increasingly challenging .
INTELLIGENT TECH CHANNELS 27