BIJU UNNI , VICE PRESIDENT , CLOUD BOX TECHNOLOGIES
SCOTT TYSON , SENIOR MANAGER MSP AND CSP EMEA , SOPHOS
Q & A
EDITOR ’ S
Enterprise and SMB are looking for reliable and comprehensive IT services that allow them to focus on their core business while entrusting their IT infrastructure and security management needs to experienced partners . This evergrowing demand for outsourced IT services allows qualified partners to provide a wide range of managed services , which involves infrastructure , security , network to name a few .
A Managed Security Service Provider , MSSP can provide comprehensive cybersecurity services that continuously monitor systems , detect and respond to
BIJU UNNI , VICE PRESIDENT , CLOUD BOX TECHNOLOGIES
threats , perform vulnerability assessments , and ensure compliance management . Channel partners can expand their service offerings allowing them to grow to become trusted advisors of their clients for their overall IT and security needs .
Challenges are plenty when transitioning into the MSP and MSSP space . Being a competitive market , acquiring new customers and retaining existing ones is a challenge . Dynamic technological advancements would require upskilling existing workforce or hiring new talent to address the technical requirements of the clients . The challenge here is getting the right mix and fit of people .
Shifting from traditional reseller model to an MSP , MSSP model requires scaling up service delivery processes , developing SLAs , implement monitoring and management tools , and ensure efficient resource allocation which may involve investing in robust systems and tools . The right sizing as far as the tools are concerned is mandatory for the successful transitioning .
Round-the-clock monitoring and support to ensure timely detection and response to issues or security incidents . This requires 24x7 service and trained resources which are not readily available from the job market .
Channel partners can expand their service offerings allowing them to grow to become trusted advisors of their clients for their overall IT and security needs .
SCOTT TYSON , SENIOR MANAGER MSP AND CSP EMEA , SOPHOS
2023 provides an amazing opportunity for IT providers to enter into the managed services space and continually grows as new threats and challenges face companies from micro businesses to enterprise every day . Organisations now see their IT provider as the font of all knowledge in regard to hardware , software , business
tools and most importantly , what they need to keep themselves and their employees protected and provide these services via a flexible billing model .
The challenges these companies face is how can they scale their business to provide these services , do they have the technical expertise to support these services , and do they have the budgets to onboard , train , support and scale their resources to tackle the ever-expanding threat landscape ? By looking at the trends via numerous industry reports , these challenges will continue to grow with global cyber-attacks rising by around 7 % in Q1 2023 compared to the same quarter last year .
When building the security stack , MSPs need to ensure they are providing services to address their customers ’ needs and challenges along with providing the best vendor solutions to specifically help solve these challenges along with ensuring they have as many vendors as possible that can integrate together giving a 360 degree view and protection .
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