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AI Lighthouse unites the ServiceNow enterprise automation platform and engine , NVIDIA AI supercomputing and software , and Accenture AI transformation services . The comprehensive offering will let customers collaborate as design partners in architecting custom generative AI large language models , LLMs and applications to advance their businesses .

“ This is a transformational moment for business to revolutionise how work gets done ,” said ServiceNow Chairperson and CEO Bill McDermott . “ In collaboration with our visionary partners , ServiceNow , NVIDIA , and Accenture are forming the market-blueprint for AI-first enterprise innovation .”

The power of AI Lighthouse program will come to life for enterprise customers by :

• Reducing tedious manual work for customer service professionals , with overviews and insights to help them solve problems faster .

• Deflecting cases by promoting selfservice options , empowering people , and delivering engaging experiences with natural human language .

• Generating content automatically , including intelligent search results , work notes , and knowledge base articles .

• Boosting developer productivity with intelligent recommendations for code .

Since May , ServiceNow has launched a slate of powerful generative AI capabilities , purpose-built for the Now Platform , and engaged with large pharmaceutical , financial services , manufacturing , and health care companies to test them in enterprise environments . The AI Lighthouse Program will build on that early progress to collaborate on designing , developing , and implementing new generative AI use cases with a select group of customers across IT service management , ITSM , customer service management , CSM , and employee experience .

NVIDIA accelerated computing and software , including NVIDIA DGX AI supercomputing and NVIDIA DGX Cloud , as well as NVIDIA NeMo LLM software , will provide full-stack computing for model training and tuning ; ServiceNow will be the front-end workflow automation and

Bill McDermott , Chairperson and CEO , ServiceNow

intelligence platform ; and Accenture will leverage its deep functional and industry knowledge and generative AI strategy , design and delivery experience to bring use cases to life for customers .

The ServiceNow platform automates workflows across the entire enterprise by connecting disparate departments , systems , and silos and automating processes to increase productivity and enable seamless work experiences . Now Assist is ServiceNow ’ s generative AI experience — purpose-built within the ServiceNow platform — designed to enable intelligent automation and accelerate productivity by simplifying repetitive tasks , increasing agility , and transforming the user experience .

NVIDIA AI software and accelerated computing provide the platform for generative AI deployments across industries . Enterprises can use NeMo and NVIDIA frameworks , optimised inference engines , and APIs to add intelligence to generative AI applications such as drug discovery , intelligent chatbots , search , and summarisation .

Building on Accenture ’ s recently announced $ 3 billion investment in AI , this collaboration will tap into the Accenture Centre for Advanced AI , with its deep focus on generative AI and large language models . Accenture will accelerate the design and engineering of domain-specific LLMs and generative AI capabilities within the ServiceNow platform to make functional and industry workflows more intelligent . •

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