INTELLIGENT CLOUD

The launch of ServiceNow . org comes at an important moment for the nonprofit sector . Amid an uncertain macro environment , 54 % of non-profits are pursuing operational efficiencies to help protect their organisations and sustain their missions , according to advisory firm BDO . With non-profits consistently called on to do more with less , digital transformation has become a missioncritical requirement .

The right technology can not only improve efficiency and effectiveness but also counter a dynamic operating environment to ensure resources are used where they are needed the most .

“ ServiceNow . org is new in name , but not in practice ; it continues the missioncritical work we already have underway for non-profits around the world and builds on our purpose to make the world work better for everyone ,” said Vanessa Smith , President of ServiceNow . org .

Vanessa Smith , President ServiceNow . org

“ All types of organisations deserve the opportunity to put technology to use to help solve their greatest challenges . Through ServiceNow . org , we ’ re helping non-profits use technology to drive greater impact for their employees , volunteers , supporters , communities , and the people who depend on them .”

While many non-profit organisations already use the Now Platform , ServiceNow . org is a dedicated initiative committed to helping non-profits support disaster deployment , refugee resettlement , volunteer and member management , research trials , and so much more — quickly and efficiently . By connecting their entire organisation with the Now Platform , ServiceNow . org empowers non-profits to modernise operations and optimise productivity , cost , and resilience .

For example , in partnership with British Telecom , BT , United Nations International Computing Centre , UNICC , and Thirdera , formerly SilverStorm Solutions , ServiceNow built a regional call centre for the United Nations Refugee Agency , UNHCR to quickly help displaced Ukrainians throughout Europe . ServiceNow ’ s customer service management system captures calls and helps to process the call flow data more accurately , to provide refugees with faster assistance .

Just like in the for-profit space , there is a widespread need across non-profit organisations to automate manual work processes to solve some of the most complex world challenges . By connecting the entire organisation on a simple , crossenterprise technology platform , non-profit organisations can drive specific businessrelated outcomes that streamline their work , improve operations and experiences , and ensure resources are applied where they are needed most .

Whether non-profits need increased efficiency and productivity , cost take-out , or even operational innovation , ServiceNow . org can help with technology experience , employee experience , customer experience , and even low-code app development that put data to work with more transparency and actionable insights , retain and motivate employees and volunteers , and keeps organisations secure and resilient . •

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