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With extensive experience in designing and implementing solutions for retail and corporate long-term insurers , including pensions and employee benefits , SilverBridge is one of the largest providers of specialised technology solutions to emerging markets .

As companies across the globe , including insurers , embrace this platform to improve collaboration between staff regardless of their geographic location , Silverbridge identified an opportunity to provide a more convenient way for users of their enterprise policy administration suite , Exergy , to action assigned tasks via Teams .

“ This integration delivers incredible value to the ‘ occasional Exergy users ’, typically part of an approval or review workflow , by enabling them to simply click on a work item in Teams and get routed directly to the right component in the SilverBridge platform . Not only does this save time , but it delivers a frictionless experience for those employees who might not be intimately familiar with the enhanced functionality that Exergy delivers ,” said Annalie Terblanche , Head of Product , SilverBridge .

As a Microsoft Managed Partner , SilverBridge was able to work closely with Microsoft experts to ensure the integration enables both organisations to deliver additional value to their respective clients .

Annalie Terblanche , Head , Product , SilverBridge

“ As a Microsoft partner we have access to products and expertise that provided us with insights into how best to approach the integration process . Initially , we had a brainstorming session with a Microsoft specialist to generate ideas and to explore potential opportunities for integrating Exergy with Teams . Given the access we have to Microsoft ’ s comprehensive training material , the integration process was a relatively straightforward one ,” added Terblanche .

Lionel Moyal , Commercial Partners Director , Microsoft South Africa , said : “ According to our Work Reworked study , almost nine out of 10 leaders at large enterprises in South Africa expect they will permanently adopt a more hybrid way of working . Senior executives see this as an opportunity to maintain the productivity gains they have experienced while , at the same time , improving employee satisfaction . Partners , such as SilverBridge , are responding accordingly by building and integrating technologies that drive efficiency , save time and improve the customer experience . This agility and innovation are accelerating digital transformation and helping our customers to reimagine a new world of work and become more digitally resilient .”

All SilverBridge Exergy workflows can now be pushed via the Teams platform .

“ Microsoft is continually expanding its Teams ecosystem including the platform ’ s functionality and supported applications and even though Exergy has already benefitted from leveraging Microsoft PowerBI , the integration with Teams paves the way for further improvement of the end-user experience through integrations with other products in the Microsoft stable . Our current focus , however , is on Teams . It is simple to learn and easy to use , and many people are already familiar with it . While we will be demonstrating the integration to existing and potential new clients via digital roadshows , we anticipate significant interest considering the rate at which Teams has been adopted in the workplace ,” added Terblanche . •

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