INTELLIGENT
GREEN TECHNOLOGY
Schneider Electric launches new
monitoring and dispatch services
to manage distributed IT
S
chneider Electric, a leader in
Digital Transformation of energy
management and automation,
has announced the launch of monitoring
and dispatch services, enabling IT solution
providers and end users to optimise
resources, improve efficiency and help
prevent downtime by leveraging Schneider
Electric to manage the operations of
distributed IT infrastructure. By simplifying
the management of Edge computing sites, the
new services are designed to make life easier
for IT staff, ensure coverage at any unmanned
sites and can provide significant savings over
the lifecycle of the infrastructure. Services
include remote monitoring, troubleshooting,
and on-site, next-business-day remediation,
including replacement parts.
“Schneider Electric continues to find new
and innovative ways to simplify operating
at the edge while increasing uptime,
meeting the key challenges of multiple
remote sites and limited IT staff,” said Kevin
Brown, Senior Vice President EcoStruxure,
Energy Management Business, Schneider
Electric. “With our global footprint and
domain expertise in IT infrastructure, we
are providing more options to enable our
partners and end users to do what they
do best and make it easier for an open
ecosystem to effectively function.”
IT solution providers can add monitoring
and dispatch services to their service offering
to quickly and cost-effectively expand their
portfolio and value to customers.
Digital Transformation requires
Edge computing and comes with
new challenges
Digital Transformation depends on Edge
computing, which places IT infrastructure
across distributed networks. Industry
analysts agree that as a result, shrinking
IT staff are challenged to manage the
complexity. In a recent report from IDC,
analysts comment: ‘Edge IT presents
organisations with new challenges related
to areas such as deployment, integration,
network management, security and cost
management.’ More than 60% of end user
organisations want outside help in managing
its Edge deployments, according to IDC.
In answer to those challenges, monitoring
and dispatch services are powered by
analytics from the EcoStruxure IT data
lake. This data, along with Schneider
Electric’s deep domain expertise,
allows the Connected Services Hub and
customers to glean insightful, data-driven
recommendations to maintain system
uptime and shift from being reactive to
proactive in maintaining distributed IT
infrastructure. This approach combines
24/7 expert remote monitoring and
troubleshooting by Schneider Electric’s
engineers with next-business-day, on-site
support, including replacement parts,
when necessary. Moreover, by employing
a proactive approach to service, end users
can save up to 40% over the lifecycle
management of their distributed IT. Benefits
of monitoring and dispatch services include:
• Optimise resources: By streamlining
and standardising operations, the
new services eliminate the burden
of managing dispersed physical
infrastructure deployments without
having to hire additional IT staff.
• Improve efficiency and reduce risk: It
helps reduce meantime to repair with
access to enhanced reports, providing the
ability to plan for required maintenance,
future upgrades and expansions.
• Help prevent costly downtime: 24/7
remote monitoring against system
instability and unexpected failures.
“Monitoring and dispatch services have
enabled our IT teams to focus on missioncritical
activities that support Ventura
County Community College District’s key
priorities,” said Dan Watkins, Associate Vice
Chancellor, Information Technology, Ventura
County Community College District. “By
combining 24/7 monitoring, troubleshooting,
on-site support and any necessary parts; the
service reduces our time spent on reactive
maintenance, keeps us focused on achieving
our commitments and timelines, and helps
us gain OpEx efficiencies.” •
INTELLIGENT TECH CHANNELS
INTELLIGENT
TECH CHANNELS Issue 30
45