ENTERPRISE TECHNOLOGY
My style can
be summed up
in two words –
participative and
collaborative.
better than one, I like to encourage my team
to share their thoughts, ideas, suggestions,
and potential solutions in order to help each
other achieve a common goal.
What is your style as a
team leader?
My style can be summed up in two words
– participative and collaborative. I believe
that one can arrive at better decisions and
achieve more impressive results by soliciting
ideas from several sources, than by making
decisions in isolation. This approach also
makes the team around me feel valued
and heard and encourages them to take
ownership of any problems and come up
with innovative new ideas.
What do you think will be the hot
technology talking point of 2019?
At a high level, customers are looking to
drive innovation across their business and
cloud, analytics and digital experiences are
the three pillars of this innovation.
Customers are looking at technologies
that will drive smarter and intelligent
workflows across their business. It starts
with understanding people and processes
and then mapping technology to make these
processes simple, intuitive and at the end of
the day, work for the employees.
As a consequence, key focus will be on
technologies that enable organisations to
automate and modernise internal systems
and processes via digital workflows,
transform the experience of customers
with an organisation, acquire and retain
talents and help build a robust security and
governance framework.
What are your personal interests
and where do you like to spend
most of your time after work?
I love to spend time with my family and
friends, sharing in their joy and helping them
through difficult times.
Although I consider myself very social, I
do believe that quality ‘me’ time is essential,
60
particularly given the pace of our lives. I love
reading, particularly novels, old French and
English literature and biographies, so when I
am on my own, you can find me curled up on
my couch, reading a book.
I also like to stay active – it helps keep
me sane! I love yoga, specifically Bikram or
hot yoga and horseback riding.
How do you cope with stress and
demands of your career?
The issue is not so much stress, but really our
reaction to it so for one, I always try to stay
positive and optimistic. I also have a strong
support system of family and friends that I
can bounce ideas off, vent my frustration to
and seek guidance and advice from.
Staying active is another important
stress buster for me so I make it a point
to get in some regular exercise during
the week, in addition to my yoga and
horseback riding.
Finally, I believe it is important to
have a good personal life philosophy,
thoughts, beliefs, concepts and attitudes
about everything.
What gives you great
job satisfaction?
Not to sound cliched, but I really do enjoy my
work. I love working with channel partners
– seeing them grow their business and being
part of a ServiceNow regional team that has
grown significantly over the past few years
and achieved tremendous success, gives me
immense joy and satisfaction.
I put a lot of this down to work culture –
we spend so much of our time at work, that
I think it is critical to have a healthy culture
of teamwork and collaboration that makes
work less of a task and more fun. I’ve been
blessed to have this with ServiceNow and
also share a really good relationship with all
our partners.
Recognition is also important to me
and I do measure my success on how I
am perceived by my colleagues, company
management and industry peers.