Q&
EDITOR’S
HOW DOES
TECHNOLOGY
CONTRIBUTE TO
EFFICIENCY IN
THE WORKPLACE
AND CREATE A
POSITIVE WORKING
ENVIRONMENT?
A
ccording to new research by
ServiceNow, an effective way to
build an engaged and productive
workforce is giving employees a better
employee service experience during big
moments and even small ones in between.
ServiceNow’s The Employee Experience
Imperative report, which studies the service
experience at work, reveals that employee
enthusiasm for work peaks at the start of a
new job, but wanes by 22% shortly after.
Where are employers missing the mark?
The findings tell us that employers aren’t
supporting employee’s basic needs on a day
to day basis during the employee lifecycle
– 41% still struggle to obtain information
and answers to basic questions, like finding
INTELLIGENT TECH CHANNELS
INTELLIGENT
TECH CHANNELS
Issue 26
a company policy or resolving an issue with
their equipment.
Furthermore, only 41% believe their
employers make it easy to select their
equipment before their first day and only
51% of employees believe their employers
make it easy to receive equipment necessary fingertips to make finding information
and accomplishing tasks simple, easy
and convenient.
In fact, more than half (54%) of
employees expect their employers to
offer mobile optimised tools at work.
Yet, the majority (67%) report not finding
to perform their job responsibilities at the
onset of their job.
“Employees today – regardless of their
role or generation – want to be heard
and valued, and they want an employee
experience that suits their needs throughout
their career with an organisation,” said Pat
Wadors, Chief Talent Officer at ServiceNow.
“If an employee’s experience is lacking
at the onset of their new job, the impact
for some employees can likely be felt
until the employee’s last day. By creating
beautiful and meaningful experiences and
an environment where work gets done
efficiently, employers will benefit from a
more engaged and productive workforce.” it easy to complete necessary paperwork on
a mobile device before their first day and
only about half (52%) of employees have
been allowed to use a smartphone or tablet
to access employee tools from HR or
other departments.
Where can employers improve?
Mobile work experiences
One third of our lives is spent at work. And,
employees want their experiences at work
to be more like their experiences at home
– like having mobile technology at their
51% of employees
believe their employers
make it easy to receive
equipment necessary
to perform their job
responsibilities at the
onset of their job.
A Generation Gap? It’s smaller at
work than you’d think
Baby boomers and millennials aren’t so
different at work, after all. Across the four
generations that comprise today’s workforce
– baby boomers, Gen Zs, millennials and Gen
Xs – employees want a better experience
at work. The research found that, across
generations and departments, employees
are losing faith in their employers to deliver
positive employee experiences:
Less than half (48%) of employees believe
that employers are invested in improving
the employee experience
More than half (61%) of employees
rate their employers poorly based on a
negative experience with personal leave
Less than half (45%) of employees feel
that their opinions and perspective
matter to their employer. However,
millennials (43%) are more optimistic that
employers will address feedback when
compared to baby boomers (35%)
Only 37% of employees believe that
employers automate processes to
improve the worker experience; and
Less than half (44%) of employees believe
employers provide them with easy
access to information from HR and other
departments; the same number felt they
did not have access to the information
vital to their job on day one.
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