Intelligent Tech Channels Issue 23 | Page 52

EXPERT SPEAK DIGITAL AND TRANSFORMATION TRENDS FOR 2019 Amol Kadam, Co-founder of RBBi, says today’s Digital Transformation is not only about the technological transition, but also about an organisational transformation empowered by technology, business and people. T he discussion of ‘Digital Transformation’ or ‘technology transformation’ started more than a decade ago. Many believed that transformation purely revolves around technology, but 2018 showed that this trend would end at some point. If you think about technology in isolation, the transformation will never be complete. We’re now in the second generation of transformation, and the most encouraging part of it is to see that technology is taking a back-seat. Last year gave us a glimpse of where transformations are heading. Hopefully, these trends can serve as an indicator for the organisations and businesses that are trying to push their digital roadmap forward. Based on predictions made last year alongside some new additions, it’s important to note that it’s not just the technology that makes the Digital Transformation. 52 Customers, culture and employees and business continuity are all at the heart of Digital Transformation successes. It’s about creating a holistic experience for the end user. In simple words, the future of transformation is about experience. Let’s look at some of the most discussed concepts going around since the last couple of years. Blockchain – a misunderstood and often overused as a term Forget everything magical everyone ever said about Blockchain. As most of us on this side of the table and most of the organisations continue to be in awe of this concept, we’ve come to realise that Blockchain is kind of a mess. It’s too niche, closed and complicated for lay people to use for some real, every day and experience- enhancing applications right now. Everyone Empathy, human emotion and experience are still at the core of any service. is trying to use it their own way. In the process, it looks like everyone wants to create their own Blockchain framework, which in my opinion is against the fundamental idea of the Blockchain. The only logical way to get mass Blockchain adoption is to create a plug-and-play version that all of us can use and understand. Organisations need to be open for collaborations and cross-integration for