NEWS
Avaya launches centre open to channel partners in KSA
A
vaya Holdings Corp is celebrating
the launch of its new office space
at the Information Technology and
Communications Complex (ITCC), a
commercial and housing development
that serves as the epicentre of the Riyadh
technology community.
In what comes as a significant investment
in the regional technology ecosystem,
the office at ITCC features the first Avaya
customer experience centre to be opened
in Saudi Arabia. The centre will serve as a
design and test bed for world-class solutions
to local business challenges.
Open to Avaya customers, channel
partners, academics and others, the space
features cutting-edge facilities in which local
innovators can work to create technological
answers to some of the country’s most
pressing challenges. It will enable Avaya’s
partners and customers to design solutions
Avaya KSA has
opened a customer
experience centre
embedding advanced technologies such as AI
and Blockchain into their contact centre and
unified communications platforms.
In line with the Saudi Vision 2030, Avaya
expects this centre to contribute greatly to
the country’s Digital Transformation drive.
The new facility also represents Avaya’s
widening commitment to the Middle East in
general and Saudi Arabia in particular. The
company hires fresh graduates from Saudi
universities and invests heavily into its local
channel partner ecosystem, which serves a
contact centre industry responsible for the
creation of tens of thousands of jobs.
bwallet launches new value added mobile services
B
atelco and Arab Financial
Services (AFS), have launched
two new, seamless international
services on the digital mobile
wallet bwallet.
These services are International
Money Transfer and International
Mobile Top Up.
bwallet’s new, secure, convenient
and seamless International Money
Transfer Service allows users to send
money to bank accounts, eWallets
or individuals, all with the click of a
button on their phones. Additional
countries will be added in the
coming months.
bwallet’s International Money
Transfer Service uses the innovative
Mastercard Send payment service.
The first of its kind in Bahrain,
Mastercard’s cross-border push
payments platform facilitates the
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delivery of funds quickly and securely.
bwallet’s easy, convenient, efficient
and secure International Mobile Top
Up Service further expands bwallet’s
digital services portfolio. bwallet users
can now top up any international
prepaid mobile phone account, all with
the click of a button.
The service is available in over
100 different countries, including
neighbouring GCC states, and with
almost 700 different operators
across the globe.
Batelco General Manager
Enterprise, Abderrahmane Mounir,
said: “We are working very closely
with our partners to add features that
deliver value to mobile users for global
services, and we aim to add additional
new services in the future to engage
our customers and deliver further
enhancements and convenience.”
Abderrahmane Mounir,
Batelco General
Manager Enterprise