E EAS
DL
ID
AL
I O N E L S
G
E
R ANN
CH
DLE E
Successful availability of
data across the entire
customer experience
and business supply
chain will give
organisations the
confidence to open up
their inventory.
This may include data from open
data platforms maintained by national
government agencies such as weather,
population demographics, urban statistics,
vehicular movements as well as open
data repositories from global agencies.
By building correlations between their
own data and other third-party data
sources, organisations will better model
customer behaviour and responses in a
predictive manner, yielding better return on
investments and net new revenue sources.
Successful availability of data across the
entire customer experience and business
supply chain will give organisations the
confidence to open up their inventory and
delivery in a real time manner to suppliers,
partners and end-customers.
As suppliers, partners and end-customers
get access to not only current levels of
product and stock availability but also
future levels in a predictive manner, they
will also begin to engage in a more proactive
manner. This enhanced level of supply
INTELLIGENT TECH CHANNELS
Issue 23
chain forecasting with predictive demand
levels, combined with ERP, CRM, Artificial
Intelligence, robotics and automation,
promises to be one of the exciting new trends
in 2019. Automation using robotic processes
will drive huge gains across 2019 as Machine
Learning, neural networks and Artificial
Intelligence are progressively added to the
complete end to end of business processes.
Geographical compliance challenges coupled
with market behaviour will be a key driver for
the adoption of more and more automation
driving predictive behaviour of demand levels
for a product or service.
Other drivers for the adoption of robotic
process automation will be the ability to
reduce costs of operation, enhanced support
levels for customer demands and ability to
deliver personalised experiences effectively.
As organisations begin to make progress
in their Digital Transformation exercise in
2019, another key learning and realisation
for them will be the availability of prebuilt
digital technology services, frameworks
and platforms. As much as possible, Digital
Transformation adopters need to reach
out and access service partners who have
prepared such tools and building blocks
for them. There is little need for such
organisations dabbling in the early stages
of Digital Transformation to start building
the blocks themselves or start tackling the
complexities of creating such platforms.
It is far easier to leave the challenges and
complexities of building and managing the
digital technology components of 2019 to
vendors and their service partners and focus
on making progress in the organisation’s
Digital Transformation objectives.
Organisations adopting an active role of
buying-in managed technology services, will
find themselves making accelerated progress
in their journeys. They will also find it easier
to invest and build scale around pre-tested,
compliant and secure platforms, that are
reliable building blocks for their onward
transformation journeys. Success in 2019
appears to be more predictive than before.
25