NEWS
Braintree wins data
specialist business and
extends market leadership
Schneider Electric and
Initiative France deploy
training programme in
Burkina Faso
B
raintree, the consulting and integration division of Vox, has
extended its Microsoft customer footprint, signing up data
consulting specialist, M2TD to deliver Microsoft Dynamics 365
Customer Engagement (formerly Dynamics CRM).
“The addition of M2TD to our client portfolio is a demonstration
of our growing services and solutions in the Microsoft business
applications market,” said Heath Huxtable, Executive Head:
Braintree at Vox.
“Braintree will be responsible for delivering customer relationship
management software for M2TD aimed at improving processes for
auditing purposes (ISO), enabling them to monitor and enforce SLAs,
collaborate more efficiently internally, and engage with customers
more effectively.”
Microsoft D365 has functionality that addresses the helpdesk and
customer care requirements that M2TD were looking for. It offers
out-of-the-box customer service functionality that automatically
assigns cases to the right department or employee, simplifies
collaboration across M2TD and improves customer service efficiency,
facilitating the customer care experience.
“We went through a competitive bid process and M2TD’s decision
to partner with Braintree was based on a partnership that originated
from Vox as a lead.
“Braintree demonstrated the necessary skill set, resourcing,
reference sites and solution set to meet M2TD’s expectations with
regards to the provision and ongoing support of the D365 Customer
Engagement solution,” said Huxtable.
Schneider Electric and Initiative France
have partnered to deploy a training,
financing and support programme for
entrepreneurs in Burkina Faso
S
chneider Electric, a leader in Digital Transformation of
energy management and automation, and Initiative France,
a French network of associations offering finance and support
to business creators, investors and developers, have partnered
to deploy a training, financing and support programme for
entrepreneurs in Burkina Faso.
Through the implementation of the four-year programme,
the aim is to support 80 informal entrepreneurs in the energy
sector and to develop a virtuous ecosystem. It includes a training
course to acquire technical skills in the trade and financing
solutions through the granting of unsecured loans and business
creation support via the four Burkina Faso Initiative platforms.
As the unsecured loans are repaid, other entrepreneurs will then
be supported. In conjunction, mentoring may also be introduced
to support the entrepreneur in their strategic approach.
Supporting Burkina Faso’s National Plan for Economic and Social
One of Burkina Faso’s major
challenges is to create
sustainable jobs, particularly
for young people and women
entering the job market.
Development (PNDES), one of Burkina Faso’s major challenges
is to create sustainable jobs, particularly for young people and
women entering the job market. In July 2016, the Burkina Faso
government adopted the National Plan for Economic and Social
Development (PNDES) to help country’s development. The plan
focuses on sustainable and inclusive development of human
Braintree has signed up data consulting
specialist, M2TD to deliver Microsoft
Dynamics 365 Customer Engagement
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capital as a growth driver for the economy, job creation and
sustainable development.