FUTURE TECHNOLOGY
Jacky’s as a distributor but for us it’s much
more than somebody that is taking your
product and reselling it in the market. We
are developing a relationship where we train
them in developing solutions and to do all
the repairs to the robots.
This requires a tight relationship because
we are giving them access to really technical
information that few people have access to.
But also Jacky’s has the role of managing the
ecosystem of partners.
What sort of verticals are the end-
users operating in?
The robot has to be used in places where
the public is. The fastest growing industry
is certainly retail. Banking is another, also
tourism, government and enterprises. We
have a lot of companies who are taking the
robot to assist in receptions. The next tip will
certainly be healthcare.
INTELLIGENT TECH CHANNELS
Issue 21
We are confident that
we have selected the
right partner in Jacky’s.
There is an interesting use case with the
police in the UAE who use the robot to ask
questions of kids who have been wrongly
treated. That is another value of the robot,
not only are they engaging but they are
making easier interaction between a human
and another human through a machine –
they are a perfect channel.
The robot has also been used with
autistic kids to help them develop their
communication behaviour and that works
well because there is no judgement from a
robot. Our robots are humanoid, they are
nice looking but they still look like robots.
They don’t look like a human so people know
they are dealing with a machine. They know
they can tell anything to a robot and there
won’t be any judgement.
Even in retail that’s why people are
interacting with the robots. When I enter
a shop and I see a sales guy I try to avoid
him. If I see a robot I know I can interact
with him because I can leave it at any time
without offence.
How will the robots develop?
The robots have a life cycle of about three
years after that you just get a new device.
Robots in three years time will be really
different. I guess the change will be the same
as between the first Motorola mobile phones
and today’s phones.
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