INTELLIGENT CLOUD

New integration provides access across platforms to create an enhanced collaboration and employee experience.

The two companies are boosting productivity for workers, making it easier to securely collaborate on their most important content and make work, work better for people. The new capabilities give employees direct access to important documents and folders stored and managed in Box’ s cloud content management platform, directly from the Now Platform, which helps companies deliver great employee experiences through the easy management of business processes across the enterprise, including IT, HR, customer service and security.

“ Today’ s employees expect great digital experiences, at home and at work. That means it’ s more important than ever for companies competing in the war for talent to embrace technology that makes the employee experience simpler, faster, better,” said CJ Desai, Chief Product Officer at ServiceNow.

“ The integration of Box with our cross-company workflow platform gives employees what they need, where and when they need it and is an important step in our mission to make the world of work, work better for people.”

“ Digital businesses of the future will be driven by best-of-breed applications connecting to each other and ensuring that people can collaborate on content wherever they work,” said Jeetu Patel, Chief Product Officer at Box.

“ With the announcement, teams using the Now Platform will be able to create new users and groups, as well as securely access, preview and share files right within the Now Platform. We are excited to be working with ServiceNow to make collaboration on enterprises’ most critical content seamless, simple and secure.”

Powering digital business with ServiceNow and Box

ServiceNow developed the Box integration with ServiceNow’ s IntegrationHub, which enables anyone to automate complex processes with codeless workflows in an intuitive, natural language user interface. The integration will allow companies and their employees to:

• Increase productivity: Workers will have faster, more flexible access to Box content from within the Now Platform by leveraging common Box actions like the ability to provision users, search for files, create groups, share content and create collaboration folders to associate with

cases being worked on. In addition, users can now preview their files – including PDFs, images and text files – without ever having to leave the Now Platform

• Streamline onboarding of employees: Through ServiceNow Enterprise Onboarding and Transitions, companies can provision a new Box account on day one so employees have early access to all the applications and tools needed to be successful. Companies can also easily manage an employee’ s account when there is a role change while maintaining the security and governance capabilities of files stored in Box

• Customise at scale: Companies can easily and quickly build their own workflows to meet their business needs and customise the Box integration with ServiceNow Flow Designer and ServiceNow IntegrationHub

CJ Desai, Chief Product Officer, ServiceNow

The integration is scheduled to be available on the ServiceNow Store this year. •

INTELLIGENT TECH CHANNELS Issue 18 41