ENTERPRISE TECHNOLOGY
businesses by protecting them from malware . Channel partners that sell our powerful solutions , combat the world ’ s most harmful threats and solve their customers ’ unique security challenges .
Where Malwarebytes is different from the normal partner programmes is that resellers move up the tiers through approved deal registration and are not tied to a certain amount of achieved revenue or technical certifications . We do this because we know that our partners understand their business inside out and invest where they see they can make a healthy profit .
How does Malwarebytes integrate with other technology partners to make solutions more powerful and efficient for customers ?
We integrate into Service Now and many more in order to make the job of the admin and security specialist in your organisation , as easy and painless as possible , while at the same time making companies as safe as possible . to panic and pay the ransom . Once it ’ s been determined that it ’ s real , companies need to follow some important steps :
• Disconnect the machine or device from the network in order to try and contain the infection
• Employees should not try to restart their computers in case it erases information that could be useful when it comes to analysing the attack
• Inform the IT department who will then take steps to identify the type of ransomware and attempt to restore data through backup servers
How does Malwarebytes work with its channel partners to provide effective solutions for enterprises ?
We are a completely two-tier channel , in which partners purchase the Malwarebytes platform through our distributor , and fully believe that the fastest way to grow is with a committed and educated channel .
When you team up with Malwarebytes , you are not only improving your business , you are improving your customers ’
Regardless of which category of ransomware you think you ’ ve become a victim of , the first step is to check it is real .
How do Malwarebytes ’ channel partners train customers to effectively use their solutions ?
We do a complete channel onboarding process with our partners ranging from product , sales and pre / post sales training . In terms of effectively training our customers to use their solution , a lot of our partners will do project handovers once the installation is complete , which includes product training .
Some will also sell our additional quick start services ( QSS ) where our technical account managers will help the customer IT team deploy and configure your Malwarebytes solutions in the shortest time possible . The QSS engagement will typically begin with an assessment of your security topography , followed by the mapping of a deployment strategy , timelines , milestones and training . So depending on the company size we would recommend bronze , silver or gold services , which offer a range of interaction . •
INTELLIGENT TECH CHANNELS Issue 18 23