Partner tiers Genesys Cloud Partner programme
ENTERPRISE TECHNOLOGY
Partner tiers Genesys Cloud Partner programme
Gold Gold partners receive the programme ’ s premium benefit as the highest tier . Business partners successfully complete extensive training and certifications , passing customer care and professional services audits , meeting or exceeding revenue goals , and achieving high customer satisfaction scores , and other criteria .
Silver Silver is the mid-tier level for business partners . These partners meet requirements for training and certifications , technical support , revenue and partner business goals .
Bronze Bronze tier is for new , emerging or smaller business partners who meet minimum requirements of trained staff and certifications , technical support , revenue and other business goals . New partners start at this level and can annually move to higher tiers over time based on performance .
Authorised Authorised tier is the designation for partners who do not fit one of the tiers above . Authorised partners have limited access to information , resources , benefits .
new confidence in moving mission-critical systems to the cloud , to gain agility , scale and realise cost benefits in the process ,” points out Aker . Businesses choose cloud solutions for a variety of reasons , these include lower costs to maintain and upgrade contact centre solutions , which frees up IT staff .
An example is Emirates Specialised Hospital . They wanted to serve their patients and clients in a much quicker way of operation with the least IToperations cost , and this made them
The Cloud Partner Programme enables qualified Genesys business partners to sell , support maintain and configure Genesys cloud offers such as PureCloud , PureConnect and PureEngage . Depending on the offer , Genesys offers partner owned and operated cloud solutions or the resell of Genesys owned and operated offers .
PureCloud , Cloud reseller Genesys offers a specialised highvelocity-specific programme for resellers specialising in PureCloud for low-complexity contact centers . The PureCloud reseller programme is part of the Genesys Cloud reseller programme but offers its own tiers and incentives . Partners authorised for PureCloud resell , in addition to other Genesys offers , will maintain tier and
Cloud adoption is taking place across industries including retail , even those that are regulated such as financial services .
invest in bed capacity for the patients . There are a number of channel partnerships models within Genesys across the Middle East region . These include VARs , cloud partners , referral partners , managed services providers , minimum requirements for the overall relationship .
PureConnect , Cloud solution provider , Cloud reseller Genesys offers a specialised midmarket-specific programme for resellers specialising in PureConnect who offer both Genesys owned and operated – cloud reseller , or use the partner ’ s infrastructure , cloud solution provider .
PureEngage , Cloud solution provider , Cloud reseller , Outbound specialised reseller Genesys offers an enterprise-grade programme for partners willing to build a cloud solution - Cloud solution provider , leveraging Genesys software or resell Genesys PureEngage Cloud .
transformational partners , service integrators and system integrators .
Key Genesys channel partners include Business Way , Dimension data , Orange Business Services , Deloitte , Accenture , IST Networks , and Al Futtaim .
For Genesys , 99 % of customer relationships are indirect relationships through channel partners because it is a large-scale solution , and it comes with different things , phone lines , IT services , infrastructure . In the US , Genesys sells direct , but other markets are primarily indirect . One of the biggest concerns when examining a new contact centre solution is determining whether it is worth the investment ? What , is the ROI when making a switch ? Should the business move forward ? How long will it take to recoup the investment ?
Going forward , the focus for Genesys is channel partnership which is a multi-layer engagement from the partner to the endconsumer . For PureCloud , partners have ability to add their own functionality into the solution and provide a broader option to the customer . •
20 Issue 17 INTELLIGENT TECH CHANNELS