INDUSTRY VIEW survey found that 63 % of cybersecurity roles were partially or fully unfilled. Employers are competing for scarce expertise while the threat burden continues to rise.
The pressure is very real. INTERPOL reported that South Africa recorded 17,849 ransomware detections in 2024, the highest number identified in Africa in its 2025 assessment. For an MSP protecting multiple customer environments, every escalation draws from the same limited pool of attention and experience.
Hiring cannot be the only scaling plan The instinctive response to a growing workload is to recruit more people. In cybersecurity, that route is expensive and often slow. It can also leave the operating model unchanged. Adding another analyst to a fragmented environment may create temporary capacity, but it does not remove duplicated investigation or the need to move manually between consoles.
The more useful question is how much expert time is being spent on work that genuinely requires judgement. Analysts should be interpreting complex behaviour and guiding containment decisions. They should not be gathering the same context from separate
For an MSP protecting multiple customer environments, every escalation draws from the same limited pool of attention and experience.
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