ENTERPRISE TECHNOLOGY
Peter Quinlan is Vice President Unified Communications and Collaboration Product Management at Tata Communications that communication and collaboration tools rely on was designed 15 years ago.
Each enterprise’ s UCaaS journey is unique, depending on its starting point and its business priorities. What all these journeys have in common however, is that users need to have all elements of communications – voice, instant messaging, video, at their fingertips, and these elements must work seamlessly together.
Instead of big bang UCaaS deployments, which can be risky, hugely disruptive to the business and may not get employees’ buy-in, enterprises should adopt a modular approach. They should start where they can make the biggest
impact and transform how employees are able to work together.
This step-by-step approach also enables enterprises to sweat their existing assets for maximum return, instead of replacing all existing tools with new ones. Each individual UCaaS projects also needs to achieve its own return on investment. Each part has to deliver tangible benefits in terms of productivity gains and user experience.
In the age of mobile, cloud and anywhere working, unified collaborative communication technologies are critical for boosting productivity in enterprises. They enable employees to access a wealth of different applications and data, anywhere, anytime, using the device of their choice.
RELATIONSHIP WITH MERCEDES AMG PETRONAS
Communications as a Service or UCaaS platforms. These UCaaS solutions lower the hurdles for enterprises to unify their communication systems, and empower teams anywhere in the world to work together effectively, enhancing collaboration and boosting productivity.
Communication and collaboration, from instant messaging and video calling to document sharing and email, relies on the Internet. Yet, a challenge that global enterprises can face when adopting new unified collaborative communication solutions are the lack of truly ubiquitous, superfast connectivity.
Analysts at Gartner estimate that as employees become increasingly mobile, around a third of all business meetings will be done in virtual platforms using video by 2019. This growing use of different video technologies means that we will see a two-fold increase in global Internet traffic, putting the world’ s networks under enormous pressure.
Yet, network performance can make or break unified collaborative communication in an enterprise. It is impossible to empower your employees if the network
In 2013, Tata Communications partnered with Mercedes AMG Petronas to become the Official Managed Connectivity Supplier to the team, delivering trackside connectivity for the team at all Formula 1 race locations using the Tata Communications Global Network.
Tata Communications managed connectivity solutions from the pit wall back to the team’ s headquarters in Brackley, UK, enabled a team of dedicated specialists to analyse abundant amounts of real-time-generated data remotely contributing to vital decisions live on race day. In a sport governed by split-second decision making this translates into a critical competitive advantage.
Tata Communications’ network has improved the speed of data transfer for the Mercedes AMG Petronas Formula 1 team by 3X, enabling critical race car telemetry and sensor data, such as tyre degradation and temperature, airflow, aerodynamics, throttle, brake and oil temperature, and movements inside the gear box, to be transferred in less than a quarter of a second from a racetrack anywhere in the world to the team’ s factory in the UK and vice versa.
20 Issue 04 INTELLIGENT TECH CHANNELS